Eamon Shea

As a Merchandise Manager for an international touring band I have successfully brought multiple tours from a deficit to a sizeable profit by effectively managing sales and inventory. My skills include:

• Boosting sales performance by effectively managing merchandise assortments and inventory levels.
• Motivating and mentored merchandise team to achieve high performance and job satisfaction.
• Enhancing visual presentation of products, driving customer engagement and boosting sales conversion rates.
• Monitoring inventory levels and made necessary adjustments to maximize sales and profits.
• Reviewing customer feedback to identify trends and improve product selection.
• Interacting with customers to obtain feedback and drive satisfaction.

As a jack-of-all-trades PA, I have ensured that projects are completed as efficiently as possible without sacrificing a positive and fun work environment. My skills include:

• Coordinating talent scheduling and transportation, ensuring punctual arrival on set.
• Facilitating communication between cast members and crew, allowing for efficient problem-solving during shoots.
• Contributing to maintaining a safe working environment on set by adhering to safety protocols and addressing potential hazards promptly.
• Enhancing film production quality by managing equipment, props, and sets in a timely manner.
• Collaborating with the art department to create visually appealing set designs that capture the director's vision.

As a CCR I would consistently be matched with customers who would call or write in angry and leave smiling. I deescalate with ease and am happy to ensure that their interaction with the company was a highlight of their day. My achievements include:

• Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
• Receiving multiple raises in compensation and responsibility as a top performer in my team
• Responding to customer needs through competent customer service and prompt problem-solving.
• Assisting call-in customers with questions and orders.
• Addressing customer complaints and mitigating dissatisfaction by employing timely and on-point solutions.