Earl Buyea
Buyea's True Value
34
years of professional experience
Results-driven operations manager with a proven track record in customer service and complaint resolution. Expertise in building relationships and optimizing business efficiency, leading to enhanced customer satisfaction.
Work History
Manager / Supervisor of Operations
25 Years 2 Months- Ensured customer satisfaction and loyalty by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Directed daily operations to optimize customer service and store efficiency.
- Developed and maintained relationships with customers and suppliers through account development.
- Routinely made follow-up / inquiry calls to ensure customer satisfaction.
- Oversaw inventory management, reducing stock discrepancies, improving accuracy and reducing waste.
- Processed all callback notices / Scheduled all deliveries.
- Coordinated marketing initiatives, increasing store visibility and community engagement efforts.
- Maintained a well organized and safe environment for employees and patrons.
- Managed budgets effectively and invested in necessary resources for business growth and continuity.
Supervisor of Operations
6 Years- Supervised Trading Desk operations ensuring compliance with regulatory standards and internal policies.
- Processed emerging market bonds on behalf of institutional and retail traders.
- Processed trade confirmations and resolved any trade discrepancies, trade inquiries, and settled money issues.
- Mentored and trained junior staff on operational procedures and best practices.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
Customer Service Representative
2 Years 9 Months- Resolved customer inquiries to enhance client satisfaction and foster loyalty.
- Handled escalatedd calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by providing clear explanations about financial statements and balance inquiries on cash management accounts.
- Processed stop payment requests and handled credit card disputes.
- Provided callers with marketing material on financial instruments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information
Education
Bachelor of Arts - Business Administration And Finance
Skills
Customer service
Operational improvements
Compliance management
Service order flow
Documentation and reporting
Inventory management
Complaint Handling
Listening skills
Follow-up skills
Warranty sales
Timeline
Manager / Supervisor of Operations
Buyea's True Value
06.2001 - CurrentRead More
Supervisor of Operations
Merrill Lynch
06.1995 - 06.2001Read More
Customer Service Representative
Merrill Lynch
09.1992 - 06.1995Read More
Le Moyne College
Bachelor of Arts from Business Administration And Finance
Read More