Earl Golangco
North Las Vegas,NV
Summary
Innovative and detail-oriented remote vehicle agent years of experience in developing and testing autonomous vehicle systems. Skilled in autonomous learning, computer vision, and sensor fusion. Proven track record of leading successful projects in demo environments. Passionate about advancing autonomous technology to improve transportation safety and efficiency.
Seeking to leverage expertise in multiple fields with a proven track record in enhancing vehicle performance and customer satisfaction through advanced remote assistance technologies
Overview
10
10
years of professional experience
Work History
Remote Vehicle Assistance Agent
Motional Las Vegas
Las Vegas
03.2022 - Current
- Remotely maneuvering Motional autonomous vehicles through different obstacles on public road or at the company’s test track during real rides
- Remotely assist Motional vehicles that are in autonomous mode when they get stuck on the road
- Coordinate with engineers in different various testing cases to help develop completely driverless vehicles
- Track any bug or error the autonomous vehicle may encounter and report it in a timely manner to the engineers so that they can find the root of the error and fix it
- Monitor autonomous vehicles being operated on both pubic road and closed course
- Monitor vehicle’s camera feed to ensure vehicle and cameras are functioning properly
- Monitor vehicle’s system health to make sure it is still working properly though out every ride
- Used Jira (software) to create reports for bugs that the autonomous vehicle experienced
- Working closely with our engineers and design team to help develop the RVA (remote vehicle assistance) tools being used
- Used Google drive as main tool for collaborating and communicating with other departments.
Vehicle Operator
Motional Las Vegas
Las Vegas
01.2021 - 03.2022
- Operate Motional vehicles in autonomous mode on public road and closed course
- Collaborate with engineers to test undeveloped software in autonomous mode on Motional vehicles
- Perform different demo tours in Motional vehicles in autonomous mode for the company’s investors
- Operate vehicles in autonomous mode with real passengers due to partnership with Lyft.
Guest Service Ambassador
SAHARA Las Vegas Hotel
Las Vegas
08.2016 - 01.2021
- Answering phone calls and assisting with daily checklists
- Provide information about the property and city, upselling the property’s enhanced services, all while proactively anticipating the guest’s needs
- Ensuring all email correspondence is handled in a timely manner
- Reviewing arrivals and assigning rooms for special requests/packages
- Room’s inventory control
- Handling guest requests over the phone, and in writing via email
- Assisting with checking guests in/out when needed
- Ensures all No-Show charges are accurate and properly posted
- Coordinate with housekeeping to ensure daily arrival rooms are cleaned
- Processing third part credit card authorization for future/in-house reservations that were received via email/fax
- Supporting the Front Office Group Wholesale Representatives with group essential (this includes, but not limited to; pre-registering the group members, assisting with billing issues, pre-assigning rooms, and creating room keys).
Front Desk Agent
Caesars Palace Las Vegas
Las Vegas
09.2015 - 02.2016
- Check guests in and out of the hotel in a confident, professional and friendly manner
- Complete all checklist items for the appropriate shift
- Review special requests/needs and assist with the pre-assigning of rooms/suites
- Maintain complete knowledge of all hotel offerings, services, hours of operation, restaurant food concepts, menu, dress code and ambiance, day/nightlife concepts, menu, dress code and ambiance, room types/names, layout, amenities and locations, room rates, special packages and promotions, daily arrival & departure lists, scheduled daily group activities, names and location of meeting/banquet rooms, local events, attractions, holiday schedules
- Performs various administrative tasks assigned by Sr
- Hotel Leadership.
Front Desk Agent
Hard Rock Hotel and Casino
Las Vegas
09.2014 - 09.2015
- Check guests in and out of the hotel in a confident, professional and friendly manner
- Complete all checklist items for the appropriate shift
- Review special requests/needs and assist with the pre-assigning of rooms/suites
- Maintain complete knowledge of all hotel offerings, services, hours of operation, restaurant food concepts, menu, dress code and ambiance, day/nightlife concepts, menu, dress code and ambiance, room types/names, layout, amenities and locations, room rates, special packages and promotions, daily arrival & departure lists, scheduled daily group activities, names and location of meeting/banquet rooms, local events, attractions, holiday schedules
- Performs various administrative tasks assigned by Sr
- Hotel Leadership.
Education
Some college (one and a half years) -
College of Southern Nevada
Skills
- Remote vehicle assistance
- Maneuvering autonomous vehicles
- Bug tracking and reporting
- Real- Time Data Monitoring
- Connected Vehicle technology
- Monitoring vehicle's camera feed and system health
- Jira (software)
- Google Drive
- Operating vehicles in autonomous mode
- Collaboration with engineers
- Demo tours
- Guest service
- Email correspondence
- Room inventory control
- Coordination
- Front desk operations
- Billing and invoice
- Knowledge of hotel operations
- Administrative tasks
High School
High School Diploma
Timeline
Remote Vehicle Assistance Agent
Motional Las Vegas
03.2022 - Current
Vehicle Operator
Motional Las Vegas
01.2021 - 03.2022
Guest Service Ambassador
SAHARA Las Vegas Hotel
08.2016 - 01.2021
Front Desk Agent
Caesars Palace Las Vegas
09.2015 - 02.2016
Front Desk Agent
Hard Rock Hotel and Casino
09.2014 - 09.2015
Some college (one and a half years) -
College of Southern Nevada