Earl Rembert
Atlanta,GA
Summary
Dynamic operations leader with a proven track record at FunSpot America, excelling in team leadership and financial management. Achieved significant cost reductions while enhancing customer satisfaction through strategic process improvements. Skilled in staff training and development, fostering a culture of accountability and high performance to drive business growth.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Discount Tire
02.2023 - 07.2025
- Supported daily store operations, driving sales growth, customer satisfaction, productivity, and operational efficiency in a high-volume automotive retail environment.
- Led, coached, and developed a team of 25 employees , improving employee performance, accountability, engagement, and retention.
- Managed daily workflow, staffing, and labor allocation to maximize technical productivity, service efficiency and customer throughput
- Monitored and improved key performance indicators (KPIs), including sales, labor productivity, customer satisfaction rate of 95%, and store profitability
- Assisted in achieving and exceeding monthly and annual sales target, contributing to overall store revenue and business growth
- Delivered exceptional customer service by resolving escalated concerns, identifying customer needs, and maintaining strong customer relationships.
- Oversaw tire sales, installations, inspections, repairs, and related automotive services while maintaining quality, accuracy, and safety standards.
- Managed inventory levels and product availability, reducing operational delays and ensuring customers received timely service.
- Assisted with recruiting, onboarding, training, scheduling, performance management, and employee development.
- Enforced company policies, OSHA/safety procedures, and operational standards to maintain a safe, compliance and efficient shop environment.
- Supported expense and labor-cost management while identifying opportunities to improve profitability and operational efficiency.
- Served as acting store leader in the General Manager’s absence, maintaining continuity of sales, staffing, customer service & daily operations
- Collaborated with management and team members to identify operational challenges, implement solutions, and continuously improve store performance.
Director of Operations
FunSpot America
01.2020 - 02.2023
- Supported daily store operations, driving sales growth, customer satisfaction, productivity, and operational efficiency in a high-volume automotive retail environment.
- Led, coached, and developed a team of 25 employees , improving employee performance, accountability, engagement, and retention.
- Managed daily workflow, staffing, and labor allocation to maximize technical productivity, service efficiency and customer throughput
- Monitored and improved key performance indicators (KPIs), including sales, labor productivity, customer satisfaction rate of 95%, and store profitability
- Assisted in achieving and exceeding monthly and annual sales target, contributing to overall store revenue and business growth
- Delivered exceptional customer service by resolving escalated concerns, identifying customer needs, and maintaining strong customer relationships.
- Oversaw tire sales, installations, inspections, repairs, and related automotive services while maintaining quality, accuracy, and safety standards.
- Managed inventory levels and product availability, reducing operational delays and ensuring customers received timely service.
- Assisted with recruiting, onboarding, training, scheduling, performance management, and employee development.
- Enforced company policies, OSHA/safety procedures, and operational standards to maintain a safe, compliance and efficient shop environment.
- Supported expense and labor-cost management while identifying opportunities to improve profitability and operational efficiency.
- Served as acting store leader in the General Manager’s absence, maintaining continuity of sales, staffing, customer service & daily operations
- Collaborated with management and team members to identify operational challenges, implement solutions, and continuously improve store performance.
Education
Associate of Applied Science - Automotive Engineering
Atlanta Technical College
Atlanta, GA05.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Team motivation
- Staff training and development
- Task delegation
- Workload management
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Customer relationship management (CRM)
- Employee performance evaluations
- Cost control
- Budgeting and finance
- Financial management
- Business development
Additional Information
First Aid Certification
Distribution Management Program
OSHA 10 Certification
OSHA 30 Certification
Timeline
Assistant General Manager
Discount Tire
02.2023 - 07.2025
Director of Operations
FunSpot America
01.2020 - 02.2023
Associate of Applied Science - Automotive Engineering
Atlanta Technical College