Earletha Land
Houston,TX
Summary
Dynamic Senior 911 Telecommunicator with the City of Houston, skilled in high-pressure incident management and effective communication. Proven ability to enhance team preparedness through training development and documentation. Recognized for exceptional judgment and professionalism, successfully coordinating emergency responses and maximizing caller safety during critical situations.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior 911 Telecommunicator
City of Houston
Houston, TX
01.2009 - Current
- Assisted in receiving Fire and EMS emergency calls and accurately documenting information.
- Learned to operate communication equipment and software for dispatching.
- Gained proficiency in prioritizing calls based on urgency and severity of incidents.
- Coordinated responses with police, fire, and medical units for efficient incident management.
- Demonstrate techniques to new telecommunicators on protocols, procedures, and technology use.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls during peak hours.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
- Utilized advanced mapping software to pinpoint caller locations, facilitating quicker response times.
- Maximized caller safety by providing clear instructions for emergency situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Police Telecommunicator
City of Houston
Houston, TX
12.2006 - 01.2009
- Handled incoming calls efficiently, collecting essential details from callers.
- Operated CAD communication systems to relay emergency information to law enforcement and emergency services.
- Documented call details accurately in computer-aided dispatch system for future reference and reporting purposes.
Special Education Paraprofessional
Houston ISD
Houston, TX
08.1993 - 09.2006
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by reinforcing behavioral expectations and promoting positive interactions among students.
- Collaborated with special education staff to adapt instructional materials for accessibility and engagement.
- Monitored student progress, documenting observations and contributing to assessment reports for educational planning.
- Facilitated small group instruction, enhancing comprehension of core subjects through tailored support strategies.
- Provided one-on-one assistance to students during lessons, fostering independence and academic growth.
- Implemented behavioral interventions, ensuring a safe and productive learning environment for all students.
- Engaged with parents and guardians to communicate student progress and address concerns regarding educational experiences.
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Oversaw class of students in absence of instructor.
Education
High School Diploma - Communications
Jesse H. Jones
Houston, TXSkills
- Teamwork and collaboration
- Good judgment
- Documentation
- Team leadership
- Verbal and written communication
- Providing clear directions
- Professionalism
Certification
Certified Training Officer
Additional Information
Employee Concerns Review Committee Board Member since 2010
Timeline
Senior 911 Telecommunicator
City of Houston
01.2009 - Current
Police Telecommunicator
City of Houston
12.2006 - 01.2009
Special Education Paraprofessional
Houston ISD
08.1993 - 09.2006
High School Diploma - Communications
Jesse H. Jones