Earl Josef Babauta

• Collected, analyzed, and audited team member data to ensure compliance with policies and alignment standards.
• Utilized data insights to identify discrepancies and deliver targeted training for floor staff.
• Engaged directly with clients to seek clarifications on policies and ensure alignment.
• Developed a series of comprehensive PowerPoint presentations to communicate policy changes, new alignments, and other critical information to the team.
• Effectively presented these materials to team leaders, operational managers, customer experience leaders, and the client, ensuring clarity and understanding.
• Addressed general inquiries regarding policies and alignments to facilitate optimal team alignment.
• Contributed cultural insights to the policy team, ensuring that future policies are informed by relevant cultural considerations.
• Provided team members and leaders with accurate data to help them identify strengths and areas for improvement, fostering a clear understanding of development needs.
• Developed comprehensive assessments for prospective candidates to evaluate their suitability for the team.
• Developed Standard Operating Procedures (SOPs) to establish clear and structured work processes, providing detailed yet easy-to-follow instructions for task execution.
• Managed and evaluated appeals and denials for team members, ensuring compliance with relevant policies, regulations, and company guidelines.
• Communicated decisions clearly to team members, offering feedback when appeals were denied, and ensuring transparency throughout the process.
• Hours Worked: Full-time, 40 hours per week.

• Reviewed user-generated content to identify and remove offensive, inappropriate, and harmful materials from the platform.
• Adapted to ongoing policy changes and integrated these updates into future content moderation practices.
• Provided cultural insights to senior management to enhance the accuracy of moderation efforts.
• Promoted to Customer Experience Analyst (CEA) on May 25th, 2022.
• Hours Worked: Full-time, 40 hours per week.

• Conducted data entry for customer information with precision and accuracy.
• Managed client records, ensuring that all updates were correct and up-to-date.
• Provided customers with comprehensive policy and service information.
• Assisted customers with a warm and professional demeanor.
• Addressed customer inquiries and complaints daily, ensuring timely resolution.
• Responded to claim inquiries promptly and efficiently.
• Hours Worked: Full-time, 40 hours per week.

• Diligently followed directives from supervisors to the best of my ability.

• Engaged in daily physical training to maintain optimal fitness levels.

• Gained knowledge of the electrical systems of the Apache attack helicopter.

• Acquired expertise in the operation of the Apache's M230 Chain Gun.

• Safely handled heavy machinery and equipment weighing up to 65 kg.

• Hours Worked: Full-time, typically 8 hours per day, with the flexibility to work additional hours as needed.

• Consistently greeted guests with a warm smile to create a positive first impression.

• Delivered room service requests promptly and efficiently.

• Safely handled, stored, and delivered luggage weighing up to 50 kg on a daily basis.

• Provided transportation for guests between the airport and the hotel during arrivals and departures.

• Hours Worked: Full-time, 40 hours per week.

• Consistently utilized strong communication skills to deliver exceptional customer service.

• Accurately conducted inventory of valuable products valued at over $10,000.

• Executed financial transactions with precision and efficiency.

• Hours Worked: Full-time, 40 hours per week.

• Managed a high volume of customer orders on a daily basis.

• Handled food and beverages in a hygienic and sanitary manner.

• Utilized positive suggestive selling and upselling techniques regularly.

• Delivered food and beverages to tables with a genuine smile.

• Provided an exceptional service experience for hotel guests.

• Maintained regular communication with the kitchen to ensure accurate food orders.

• Hours Worked: Full-time, 40 hours per week.