EARLYN EDWARDS
West Palm Beach,FL
Summary
Hard worker experienced in problem-solving, customer service and time management. Aiming to leverage my abilities to successfully help your company achieve it's goals.
Overview
33
33
years of professional experience
Work History
Medical Assistant
Jupiter Internal Medicine
Jupiter, FL
07.2025 - Current
- Executed venipuncture procedures and administer injections
- Facilitated patient preparation for medical examinations.
- Managed triage of patient phone calls and urgent messages to ensure timely responses.
- Administered EKG tests
- Monitored and recorded vital signs to ensure patient health and safety.
CUSTOMER SERVICE PHONE AGENT (part-time)
PHYSICIANS PLUS ANSWERING SERVICE
West Palm Beach, FL
10.2001 - Current
- Client after-hour emergency call center
- Triage phone calls by collecting important information and relaying to the on call personnel in a timely manner.
- Give accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Address customers courteously using suitable methods and problem-solving skills.
- Assist with mentoring new employees during and after training.
- Dispatched fire- rescue services to elevator-related emergencies.
MEDICAL ASSISTANT
CONCIERGE MEDICINE OF JUPITER
Jupiter, Florida
04.2015 - 06.2025
- Responsible for performing venipuncture and injections.
- Interview and engage patients to obtain medical history, chief complaints and vital signs
- Provide the highest quality of patient concierge customer service.
- Administer rapid and PCR tests for COVID and strip to help clinical staff assist conditions.
- Participate in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintain inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Organized charts, documents and supplies to maintain team productivity
- Educate patients about medications, procedures and physician instructions.
- Prepare treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Obtain patient medical histories for inclusion in records.
- Document medical data in patient charts, facilitating accurate records.
MEDICAL ASSISTANT/ ADMINISTRATIVE MANAGER
RUEL T. STOESSEL M.D.
Palm Beach Gardens, FL
11.2014 - 04.2016
- Managed staff of 10 medical assistants
- Provided exceptional customer service to ensure patient satisfaction guidelines were maintained.
- Answered multiple phone lines, transfer calls and notated messages
- Planned and assigned workloads for front/back office associates for three office locations.
- Ensured associates followed company policies and operational procedures
- Assisted in hiring and training associates in front office duties
- Supervised associates in their assigned job duties, evaluated their performance and provided constructive feedback
- Obtained authorizations/insurance verifications
- Coordinated the Check in/Check out of patients and scheduled appointments
- Developed and implemented operational standards and procedures for work unit and department.
OFFICE MANAGER/MEDICAL ASSISTANT
ROBERT T. HAYDEN, M.D.
West Palm Beach, FL
03.1993 - 04.2014
- Prioritized patient daily care according to acuity and scheduled patient procedures
- Assisted patients, took vital signs, prep for procedures, obtained intravenous blood samples and specimens
- Coordinated the daily order of patient lab work-ups
- Assisted physician with sterile and non- sterile office procedures
- Assisted with patient and family care education
- Called in new prescription and refill authorizations
- Trained incoming new staff (front & back office)
- Scheduled patients for CT scans, mammograms, ultrasounds and MRI
- Maintained and set up patient rooms
- Performed preventive maintenance on medical equipment
- Triaged patient phone calls
- Collected patient co pays and deductibles
- Posted insurance and patient payment
- Answered multiple phone lines in correlation to the verifications of patient insurance
- Electronic claims submission Medicare/Medicaid thru Availability/Optum maintained medical records, technical library and correspondence files.
Education
Completed Coursework Towards Medical Assistant -
Ross Technical Institute
West Palm Beach, FL05-1993
Communication Studies
Uxbridge College
London, England01-1989
High School Diploma - undefined
Suncoast High School
Riviera Beach01-1988
Skills
- Understanding Customer Needs
- Team-Oriented and Cooperative
- Critical Thinking
- Answering Customer Questions
- Ability to Be a Leader
- Customer Service and Assistance
- Inbound and Outbound Calling
- Proactive Self-Starter
- Solving Customer Concerns
Timeline
Medical Assistant
Jupiter Internal Medicine
07.2025 - Current
MEDICAL ASSISTANT
CONCIERGE MEDICINE OF JUPITER
04.2015 - 06.2025
MEDICAL ASSISTANT/ ADMINISTRATIVE MANAGER
RUEL T. STOESSEL M.D.
11.2014 - 04.2016
CUSTOMER SERVICE PHONE AGENT (part-time)
PHYSICIANS PLUS ANSWERING SERVICE
10.2001 - Current
OFFICE MANAGER/MEDICAL ASSISTANT
ROBERT T. HAYDEN, M.D.
03.1993 - 04.2014
Communication Studies
Uxbridge College
High School Diploma - undefined
Suncoast High School
Completed Coursework Towards Medical Assistant -
Ross Technical Institute