Earnest Murphy

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Analyzed and reported on key performance metrics to senior management.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Supervised a team of 10 electronic technicians, providing guidance , training, and performance feedback.

Delegated work task, ensuring efficient workflow and optimal team performance.

Led and motivated a team of technicians to achieve high performance and efficiency in electronics repair.

Monitored key performance indicators (KPIs) to track teams performance

Managed PnL hitting GM targets daily.

• Maintained a high level of professionalism in all interactions with customers, consistently receiving positive feedback for exceptional service.
• Installed new equipment and explained operation
• Followed safety procedures to avoid injuries in field.
• Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
• Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.