Earnest Roberts
Customer Service/ Sales
Moorpark
Summary
Dynamic professional with a strong background in customer service excellence at Spectrum, recognized for innovative problem-solving and effective team collaboration. Adept at utilizing advanced IT repair skills and emotional intelligence to enhance customer satisfaction and drive team success. Committed to fostering a positive work environment and achieving outstanding results.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Internet Sales and Repair Lead
Spectrum
Louisville
09.2018 - 11.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated with diverse coworkers to address product and service issues, achieving shared goals.
- Coordinated with cross-functional teams to successfully meet project objectives.
- Developed innovative ideas and solutions that improved team outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Head Bartender
Food For Thought Catered Events
Chicago
10.2015 - 08.2018
- Guided customers in menu selections, improving satisfaction and drink sales.
- Trained new bartenders on drink preparation and customer service standards.
- Ensured cleanliness and organization of bar area, enhancing customer experience during shifts.
- Managed cash transactions and processed payments accurately at the register.
- Collaborated with kitchen staff to ensure timely service and order accuracy.
- Tracked inventory levels and replenished supplies during shifts.
- Set up and arranged dining areas for various catering events.
- Collaborated with event planners to understand specific client needs.
Lead Male Character Performer
Fairytale Entertainment
Chicago
01.2016 - 07.2018
- Portrayed beloved characters in live performances for diverse audiences.
- Engaged guests through interactive storytelling and character-driven experiences, fostering memorable connections.
- Collaborated with production teams to develop performance scripts and character dialogue, enhancing overall show quality.
- Collaborated with other performers to create dynamic group performances.
- Adapted performances based on audience reactions and event themes.
- Maintained costumes and props to ensure quality presentation during shows.
- Assisted in training new performers on character portrayal techniques and show routines.
- Participated in promotional events to boost brand visibility and drive guest engagement.
Education
Associate of Arts - Business, Psychology
West Hills Community
Lemoore, CA 08.2008 - 05.2010
Certificate - Theatrical Performing Arts
PCPA
Santa Maria 08.2013 - 05.2015
Institute for Clinical Massage Therapy
SOMA
Chicago, IL 10.2017 - 08.2018
Skills
- IT repair skills
- Project management proficiency
- Decision-making expertise
- Data analysis expertise
- Sales strategy development
- Customer service excellence
- POS system knowledge
- Computer literacy proficiency
- Microsoft Office proficiency
- Google applications knowledge
- Problem-solving abilities
- Critical thinking skills
- Time management strategies
- Team collaboration
- Collaborative teamwork
- Customer engagement techniques
- Emotional intelligence
- Adaptability and flexibility
- Negotiation skills
- Technical troubleshooting
- SMART goal training
- Strong work ethic
- Charismatic presence
- Creative thinking
- Creative imagination
- Physical endurance and stamina
- Product presentation design
- Scheduling efficiency
- Machine operation skills
- Sales performance metrics
- Inventory management
- Sales forecasting
- Communication skills
- Financial management acumen
Timeline
Internet Sales and Repair Lead
Spectrum
09.2018 - 11.2024
Institute for Clinical Massage Therapy
SOMA
10.2017 - 08.2018
Lead Male Character Performer
Fairytale Entertainment
01.2016 - 07.2018
Head Bartender
Food For Thought Catered Events
10.2015 - 08.2018
Certificate - Theatrical Performing Arts
PCPA
08.2013 - 05.2015
Associate of Arts - Business, Psychology
West Hills Community
08.2008 - 05.2010