Earnest Stokes
Manhattan
Summary
Housekeeper focused on providing exceptional service to commercial tenants. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Results-driven Job Title excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers
Reliable Porter with background in maintaining cleanliness, handling luggage, and performing minor repairs. Strengths include strong work ethic, effective communication skills and the ability to prioritize tasks. Known for improving customer satisfaction by providing prompt and efficient service. Familiar with safety protocols and procedures to ensure secure environment.
Overview
12
12
years of professional experience
Work History
Porter/Concierge
Hudson Park NY LLC
New York, NY
11.2024 - Current
- Maintained cleanliness and organization in guest areas and facilities.
- Assisted guests with luggage and transportation needs promptly.
- Operated equipment for moving and delivering items efficiently.
- Provided friendly customer service to enhance guest experience consistently.
- Followed safety protocols while performing daily tasks and duties.
- Performed basic maintenance and cleaning.
- Maintained clean and tidy appearance in reception, waiting areas and hallways.
Laborer and Housekeeping
SLG Construction
New York, NY
10.2020 - 08.2024
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Loaded and unloaded materials for various construction activities.
- Followed safety protocols to minimize risks during operations.
- Transported tools and materials between work areas as needed.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Assistant Restaurant Manager
Electra Enterprise LLC
New York, NY
11.2016 - 11.2019
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Assisted in managing daily restaurant operations and staff scheduling.
- Coordinated training programs for new employees to ensure service standards.
- Implemented inventory management processes to optimize stock levels.
- Monitored food safety and sanitation practices to maintain compliance.
Laborer
PMG Construction Services
12.2013 - 08.2015
- Improved worksite efficiency by maintaining clean and organized work areas.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
Education
Diploma - Accounting Technology And Bookkeeping
Norman Thomas HS
New York, NYLiberal Arts And Sciences
Cornell University
Ithaca, NYSkills
- Customer Service
- Resource Management
- Equipment Maintenance
- Janitorial duties
- Facility upkeep
- Spill clean-up
Timeline
Porter/Concierge
Hudson Park NY LLC
11.2024 - Current
Laborer and Housekeeping
SLG Construction
10.2020 - 08.2024
Assistant Restaurant Manager
Electra Enterprise LLC
11.2016 - 11.2019
Laborer
PMG Construction Services
12.2013 - 08.2015
Diploma - Accounting Technology And Bookkeeping
Norman Thomas HS
Liberal Arts And Sciences
Cornell University