Earnestine Solomon
Alorica
Miami
15
years of professional experience
Strategic Sales Operations Manager with expertise in implementing sales plans and optimizing processes. Proven strengths in team collaboration, revenue growth, and customer satisfaction. Experienced in analyzing market trends and enhancing sales performance, consistently achieving targets and driving operational efficiencies.
Work History
Sales Operations Manager
7 Years- Managed sales data analysis to improve operational efficiency.
- Streamlined sales processes to enhance team collaboration and productivity.
- Developed training materials for new sales operations staff.
- Facilitated regular meetings to address team challenges and solutions.
- Maintained documentation of processes for compliance and training purposes.
- Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
- Data Analysis & performance reporting
- Facilitated cross-functional collaboration to enhance project outcomes and team synergy.
Fine Jewelry Manager
7 Years 11 Months- Trained and mentored staff on jewelry sales techniques and product knowledge.
- Assisted customers in selecting and purchasing fine jewelry items.
- Managed fine jewelry inventory and ensured accurate stock levels.
- Manager on duty: Ensured the team met credit card applications goal
- Key Holder
- Omni expert
Education
High School
Skills
Sales management
Sales leadership
Sales enablement
Pipeline management
Sales tools
Data analysis
Business intelligence
Process optimization
Training development
Staff training
Customer service improvement
Relationship management
Team leadership
Problem solving
Attention to detail
Time management
Effective communication
Adaptability to change
Collaborative mindset
Timeline
Sales Operations Manager
Alorica
08.2019 - CurrentRead More
Fine Jewelry Manager
Jcpenney
07.2011 - 06.2019Read More
Coral Reef Senior High School
High School
Read More