E. Ashley Nesmith
Customer Documentation Specialist
Jamaica,New York
Summary
To seek and maintain a full-time role that offers long term growth. I am a professional who is determined to develop and contribute positive results in every assignment presented to me. Solution driven with Corporate Banking Operations experience.
Overview
11
11
years of professional experience
Work History
Customer Documentation Processing Specialist
Flagstar Bank, N.A.
2017.07 - Current
- Documentation Processing Specialist- Receives and reviews Garnishments of all types. Performs a search for accounts and places hold on accounts where applicable. Answers Information Subpoenas. Answers telephones, direct calls, take messages. Types and print materials such as letters, forms, and orders, using word processor/personal computers. Proofreads typed material for accuracy, correcting errors as necessary. Uses commercial office software packages in typing, data entry, filing, updating files, and preparing various reports. Receives mail for the department distributes it among the proper persons; sorts mail per instructions. Collect information or data from various sources; files and retrieves, documents and/or data as needed. Updates existing files. Corresponds with multiple departments, such as: Human Resources, Payroll, Loans, Mortgages, Bankruptcy, and Litigations, to settle matters regarding documents that have been addressed to the bank. Assist department director with testing new programs and software.
Financial Service Associate
Roslyn Savings Bank
2015.02 - 2017.07
- Financial Service Representative- Opened accounts, amended accounts. Renewed CD accounts. Referred customers to our Investment Representative, informed customers about the features and the benefits of the banks accounts that we offer. Made sure the customers profile folder is up to date. Made monthly follow-up calls to customers.
Education
A.A.S. - Business Administration
Plaza College
Forest Hills, N.Y.2023-06
Skills
- Proficient in Microsoft Word, Microsoft Outlook, Excel, PowerPoint, Salesforce, SharePoint and Workday
Timeline
Customer Documentation Processing Specialist
Flagstar Bank, N.A.
2017.07 - Current
Financial Service Associate
Roslyn Savings Bank
2015.02 - 2017.07
A.A.S. - Business Administration
Plaza College