GAGE EASTEP
Garland,TX
Summary
Customer-focused professional with experience driving client onboarding, engagement, and retention within healthcare and marketing environments. Proven ability to guide customers through complex processes, improve satisfaction, and support successful program adoption. Strong communicator with a data-driven approach to enhancing the customer experience.
Overview
2
2
years of professional experience
Work History
Member Engagement Specialist
VerusRx
Dallas, TX
10.2025 - Current
- Guided members through enrollment in an international pharmacy benefits program, improving onboarding experience and ensuring timely medication delivery
- Educated clients and members on program benefits, increasing engagement and participation rates
- Managed customer interactions and tracked engagement metrics using CRM systems
- Collaborated with internal teams to resolve issues and improve customer satisfaction
- Delivered onboarding support for new client groups, ensuring smooth implementation and adoption
- Produced reports on enrollment, satisfaction, and cost savings for brokers and employers
Marketing Representative
Metro Auto Auction
Lewisville, TX
04.2025 - 10.2025
- Increased new business through outbound cold calls and client follow-up via email and phone.
- Built dealer relationships by conducting thank-you, promotional, and service calls.
- Maintained a professional and customer-service-driven attitude in all dealer interactions.
- Entered client data into CRM and tracked activity through spreadsheets.
- Provided information on upcoming sales, promotions, and special events.
Marketing Intern
Bradshaw Fitness Center
Houston, TX
06.2024 - 08.2024
- Planned and executed events to enhance member engagement and center visibility.
- Designed marketing materials using Excel and Canva.
- Managed website updates and assisted in digital communications.
- Conducted market and competitor analysis to identify growth opportunities.
- Collaborated on graphics with the design team and contributed ideas to marketing strategies.
Education
Bachelor of Business Administration - Marketing
Houston Christian University
Houston, TX12.2024
Skills
- Customer Success & Retention
- Client Onboarding & Implementation
- Relationship Management
- CRM Management & Reporting
- Cross-Functional Collaboration
- Customer Communication & Education
- Problem-solving
- Multitasking
- Reliability
Timeline
Member Engagement Specialist
VerusRx
10.2025 - Current
Marketing Representative
Metro Auto Auction
04.2025 - 10.2025
Marketing Intern
Bradshaw Fitness Center
06.2024 - 08.2024
Bachelor of Business Administration - Marketing
Houston Christian University