Easter Jackson
Spartanburg,SC
Summary
Dedicated team leader with a proven track record in customer service management, inventory control, and operational efficiency. Known for motivating teams to exceed production goals while ensuring a safe and organized work environment.
Overview
12
12
years of professional experience
Work History
Warehouse Worker
Keurig Dr Pepper, Inc.
Moore, SC
01.2022 - Current
- Operated forklift and pallet jack to efficiently transport materials across warehouse.
- Loaded and unloaded products from delivery trucks while adhering to safety protocols.
- Conducted inventory checks to ensure accuracy of stock levels and reduce discrepancies.
- Maintained cleanliness and organization of work area to optimize workflow efficiency.
Team Leader
Adidas
Spartanburg, SC
02.2014 - 01.2022
- Facilitated team meetings to align goals, share best practices, and foster collaboration among departments.
- Implemented performance metrics to track team effectiveness and identify areas for improvement.
- Responsible for a department of 30 associates. Ensured all associates had 80% or better in production.
- Conducted safety walks and housekeeping to ensure a safe environment for associates.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Customer Service Representative
Circle K
Gaffney, SC
09.2020 - 09.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Implemented feedback systems to gather customer insights for continuous improvement in service delivery.
- Managed cash register operations ensuring accurate transactions and balanced till at end of shifts.
- I was also overseeing the kitchen to ensure fresh food for customers during breakfast and lunch hours.
Education
GED -
Andrew Jackson High School
Kershaw, SCSkills
- Data management
- File organization
- Self-motivated
- Prioritization
- Teamwork
- Customer service management
- Verbal communication
- Inventory control
- Inventory management
Timeline
Warehouse Worker
Keurig Dr Pepper, Inc.
01.2022 - Current
Customer Service Representative
Circle K
09.2020 - 09.2020
Team Leader
Adidas
02.2014 - 01.2022
GED -
Andrew Jackson High School