EASTON LANE
Tempe
Summary
Experienced with team leadership, management, and customer service. Preform strategic planning and problem-solving skills to help team productivity and service quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Planet Fitness
12.2024 - Current
- Managed daily operations to enhance team productivity and streamline processes.
- Developed training programs to improve staff performance and adherence to company policies.
- Assessed inventory management systems for efficiency, reducing excess stock levels.
Member Service Representative
Planet Fitness
10.2022 - 12.2024
- Provided excellent customer service by assisting, responding to, and resolving customer inquiries.
- Participated in training sessions to improve knowledge of product features and benefits..
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
Garden Associate
Home Depot
05.2021 - 09.2022
- Directed customers to other merchandise located within store.
- Assisted in setting up displays of merchandise in the store.
- Created weekly reports summarizing activities completed in garden area.
Coach/Referee
I9 Sports
07.2021 - 08.2022
- Created and implemented new drills to increase team performance.
- Provided guidance and support to kids in overcoming obstacles and achieving success.
- Developed team-building exercises to promote unity and collaboration.
Delivery Driver
Dominos
03.2021 - 08.2021
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity.
- Managed multiple tasks while delivering goods within specified time frames.
- Developed strong relationships with customers by providing friendly service
Education
Bachelor of Arts (B.A.) - Business Management Candidate
Grand Canyon University
Phoenix, Arizona12.2024
Associate in Arts (A.A.) - Business
Green River College
Auburn, Washington06.2022
Skills
- Customer Service
- Financial Transactions
- Policy understanding
- Product Recommendations
- Member retention
- Teamwork and Collaboration
- Multitasking
- Problem-solving
- Reliability
- Decision-Making
Certification
- CPR
- Forklift
ADDITIONAL INFORMATION
- Performed member onboard training at both Planet Fitness and Home Depot
- Awarded Homer awards at Home Depot for positive customer reviews and performance
- Asked to do inventory prep at Home Depot
- Assigned to specific floor layouts at Home Depot, led my own team
Timeline
Assistant Manager
Planet Fitness
12.2024 - Current
Member Service Representative
Planet Fitness
10.2022 - 12.2024
Coach/Referee
I9 Sports
07.2021 - 08.2022
Garden Associate
Home Depot
05.2021 - 09.2022
Delivery Driver
Dominos
03.2021 - 08.2021
Bachelor of Arts (B.A.) - Business Management Candidate
Grand Canyon University
Associate in Arts (A.A.) - Business
Green River College