Mary Katherine Poko
Orlando,FL
Summary
Focused and dependable receptionist with a proven track record in new employee training initiatives, document control, and planning activities related to travel and events coordination. Recognized for communication and outstanding interpersonal, client, and professional communication abilities. Trained in emergency responses and special security procedures.
Overview
7
7
years of professional experience
Work History
Executive Receptionist
AdventHealth
Orlando, FL
10.2021 - Current
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Sorted, received and distributed mail correspondence between departments and personnel
- Greeted customers and visitors in-person and via telephone calls
- Oversaw inventory materials monitoring, requisitions and supply re-stocking
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Monitored and screened visitors to verify access to facility and inter-office personnel
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel
Caisher
Asian Express
Oviedo, FL
08.2021 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Resolved problems, improved operations and provided exceptional service
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
- Used critical thinking to break down problems, evaluate solutions and make decisions
Casisher
Chick-fil-A
Oviedo, FL
09.2019 - 08.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled 25 calls per day to address customer inquiries and concerns
Customer Service Cashier
Sarku Japan
Oviedo, FL
01.2016 - 09.2019
- Resolved customer complaints and maintained aclean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Lifted up to 25 pounds at once and used a forklift to move heavier loads
Education
Bachelor of Science - Cognitive Psychology
University of Central Florida
Orlando, FL08.2022
Associate of Arts - Cognitive Psychology
Seminole State College of Florida
Sanford, FL05.2019
Skills
- Multitasking and Prioritization
- Computer Proficiency
- Documentation and Reporting
- Visitor and Customer Relations
- Attention to Detail
- Positive Attitude and Energetic
- Customer Service-Oriented
- Microsoft Office Suite
- Verbal and Written Communication
- Client Transportation
- Clear Communication
- Personal Service
Languages
Chinese (Mandarin)
Native or Bilingual
spanish
Limited Working
Timeline
Executive Receptionist
AdventHealth
10.2021 - Current
Caisher
Asian Express
08.2021 - Current
Casisher
Chick-fil-A
09.2019 - 08.2021
Customer Service Cashier
Sarku Japan
01.2016 - 09.2019
Bachelor of Science - Cognitive Psychology
University of Central Florida
Associate of Arts - Cognitive Psychology
Seminole State College of Florida