Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Brownlee

Jacksonville,Florida

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Executive Receptionist

Sodexo USA
Jacksonville, FL
03.2020 - Current
  • Handled confidential material in accordance with company policies and procedures.
  • Monitored office equipment including copiers, printers and fax machines ensuring proper maintenance is performed according to schedule.
  • Updated contact lists for internal staff members regularly.
  • Responded to emails from customers efficiently and effectively.
  • Ensured that lobby areas were kept clean at all times.
  • Assisted in onboarding new employees by providing orientation materials and resources.
  • Performed other duties as assigned by executive team members.
  • Greeted and welcomed visitors warmly, providing them with a positive first impression.
  • Maintained reception area in an organized, tidy manner.
  • Answered incoming calls promptly and professionally, transferring or taking messages as necessary.
  • Assisted with special projects such as filing documents, ordering supplies.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Received parcels, routed mail and opened packages for staff.
  • Displayed professional standards at reception desk to impress visitors.
  • Managed office cleaning and sanitizing to comply with infection control protocols.
  • Tracked and coordinated preventive maintenance and pressing repairs with outside vendors.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Operated telephone switchboard to answer and forward calls to appropriate personnel.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Coordinated with vendors for repairs or replacements of any damaged equipment.
  • Responded to tenant requests in a timely manner.
  • Adhered to all applicable laws, regulations, policies, procedures, guidelines pertaining to facility operations.
  • Ordered necessary supplies for the upkeep of the facility.
  • Resolved customer complaints related to facilities services.
  • Responded to facility inquiries and complaints promptly to take corrective action for verified problems.
  • Checked common areas and conference rooms regularly to verify cleanliness and order.
  • Called in equipment repair services and maintained janitorial supplies by ordering new inventory.
  • Handled maintenance and repair demands by using the Maximo system and delegating assignments to team members.
  • Using the Maximo system Created work orders and Purchase orders for the facilities department.

Security Officer

First Coast Security Solutions
Jacksonville, FL
10.2018 - 03.2020
  • I was a security screener at the Duval County Courthouse. During my tenure I was responsible for making sure unprohibited items did not enter the courthouse by using x-ray machines and Garret wands.
  • Checked all baggage using X-ray machines, metal detectors and Garrett wands.
  • Directed guests around building and answered accessibility questions.
  • Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
  • Assisted visitors and customers to provide directions, answer questions and meet requests.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided exceptional customer service.

Security Officer

G4S Security Solutions
Jacksonville, FL
04.2017 - 10.2018
  • I was a security screener at the Duval County Courthouse. During my tenure I was responsible for making sure unprohibited items did not enter the courthouse by using x-ray machines and Garret wands.
  • Reported suspicious activities and persons to law enforcement.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Checked all baggage using X-ray machines, metal detectors and Garrett wands.

Security Officer

G4S Security Solutions
Fort Lauderdale, FL
05.2010 - 04.2017
  • Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Trained new employees on the x-ray machines and the hand-held metal detector.
  • Checked all baggage using X-ray machines, metal detectors and Garrett wands.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Education

High School Diploma -

Abundant Life Christian Academy
Fort Lauderdale, FL
07.1998

Skills

  • Organization Skills
  • Professional Demeanor
  • Executive Support
  • Technologically Savvy
  • Business Correspondence
  • Multi-Line Telephone Systems
  • Multitasking and Prioritization
  • Data Entry
  • PC Proficient
  • Time Management
  • Verbal and Written Communication
  • Organization and Efficiency
  • Professional and Polished Presentation
  • Mail Routing
  • Telephone skills
  • Customer and client relations

Timeline

Executive Receptionist

Sodexo USA
03.2020 - Current

Security Officer

First Coast Security Solutions
10.2018 - 03.2020

Security Officer

G4S Security Solutions
04.2017 - 10.2018

Security Officer

G4S Security Solutions
05.2010 - 04.2017

High School Diploma -

Abundant Life Christian Academy

Similar Profiles

CREATE PROFILE
Jennifer Brownlee