Joseph Distl
Queens,NY
Summary
Queer theater artist with customer service experience, inventory management, and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Skills
- Customer Service Management
- Team Building and Motivation
- Reporting and Performance Analysis
- Scheduling and Time-Tracking
- Delegation and Supervision
- Computer Proficiency
Overview
9
9
years of professional experience
Work History
Retail Supervisor
Home Depot
Flushing, United States
10.2020 - Current
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Trained and oriented associates to maximize team performance.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Served as role of safety captain ensuring store followed safety protocols and rollout of new policies.
Guest Experience Associate
Sterling Mets
Flushing, NY
05.2017 - 10.2021
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
- Greeted fans and facilitated general questions about the ballpark.
- Scanned tickets and assisted fans with finding the location of their assigned seating.
COLLEGE ASSISTANT
CUNY Queensborough Community College
Bayside, NY
08.2019 - 08.2021
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Communicate with students, faculty, and staff to answer questions and explain information
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Customer Service Associate
CVS Pharmacy
Whitestone, NY
09.2020 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Executes excellent sales floor merchandising and selling.
Education
Associate of Science - Technical Theater
CUNY QUEENSBOROUGH COMMUNITY COLLEGE
Bayside, NY06.2020
References
- C Julian Jimenez - Cell: (917)-445-4003; Email: J.Julian.Christopher@gmail.com
- Jessica Gomez - Cell:(347)-234-1894; Email: Jessica_I_Gomez@homedepot.com
- Veronica Manoo - Cell: (718)-581-6899; Email: VManooQCC@gmail.com
Timeline
Retail Supervisor
Home Depot
10.2020 - Current
Customer Service Associate
CVS Pharmacy
09.2020 - 04.2021
COLLEGE ASSISTANT
CUNY Queensborough Community College
08.2019 - 08.2021
Guest Experience Associate
Sterling Mets
05.2017 - 10.2021
Associate of Science - Technical Theater
CUNY QUEENSBOROUGH COMMUNITY COLLEGE