Eber Moreno
Euless
Summary
Dynamic Customer Service Manager with extensive experience, adept at fostering team collaboration and driving operational excellence. Proven leadership in enhancing safety protocols and delivering exceptional service. Skilled in strategic problem-solving and effective communication, ensuring high-quality outcomes in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Customer Service Manager
American Airlines
11.2023 - Current
- Run daily from different areas of the operations Lobby/Gates/FIS/Terminal E operation keeping a safety-conscious environment that promotes end-to-end exceptional customer service.
- Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect, and dignity.
- Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner.
- Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements.
- Promote effective communication among departments to engage our team to work together to achieve common goals.
- Review travel allegations.
- Complete company investigations on a timely matter to provide effective coaching a counseling to team members.
GSC-Ground Security Coordinator
American Airlines
DFW Airport
11.2023 - Current
- Interface with aircrew, law enforcement officers, and others in matters of security.
Manager on Duty
American Eagle/Envoy
DFW Airport
08.2021 - 11.2023
- Responsible for supervising and coordinating daily operations activities of workers in one or more occupations.
- Analyze and resolve work issues, and assist workers in solving work related issues.
- Supervise baggage room, luggage transport equipment and all transfer areas, monitor that employees are taking all safety precautions.
Passenger Service Supervisor
Envoy Air Inc.
01.2018 - 08.2021
- Oversaw employee work schedules and delegated daily assignments.
- Conducted regular inspections of terminals and equipment to ensure safe working conditions for staff members.
- Coordinated workflow and delegated tasks for team members.
- Exceeded customer satisfaction by finding creative solutions to problems.
Baggage Supervisor MBR
Envoy Air Inc.
01.2017 - 12.2018
- Implemented operational procedures for the safe transport of luggage.
- Supervised baggage handling staff, ensuring proper loading and unloading of luggage.
- Monitored all areas of the baggage department to ensure efficiency and safety.
Tax Specialist
Corelogic
West Lake
01.2008 - 01.2011
- Responsible for answering the inquiries of homeowners for taxing authorities.
- Department of check control in charge of expediting checks to the taxing agencies.
Customer Service Supervisor
ATA Airlines
DFW Airport
01.1999 - 01.2008
- I was in charge of daily operations, schedules and airport security.
- Developed powerful and effective business communication skills and outstanding ability to solve problems under high pressure conditions in a professional and concerned manner.
Airline Operations Agent
ATA Airlines
DFW Airport
01.1999 - 01.2008
- Keep track of the number of passengers, pieces of luggage, and amount of fuel required.
- Direct communication for receiving and transmitting information from and to pilots, ground crew, flight schedulers, and aircraft fuelers.
- Acquired knowledge in all cargo procedures including cargo and US Customs Regulations.
Education
Associate Degree - Data Entry
Metro College
San Juan, Puerto RicoSkills
- Leadership
- Communication
- Strategic Thinking
- Problem Solving
- Team Building
- Decision Making
- Adaptability
- Results Orientation
- Conflict Resolution
- Time Management
Career Overview
Bilingual self-starter with 10 years of manager service. Proved to make decisions independently and quickly with minimal escalations. Adept at multitasking to achieve individual and team goals. Known for taking initiative in challenges and a desire for continuous personal growth. Computer literate with extensive experience in MS Windows, MS Office, Sabre, Internet and other business applications.
Timeline
Customer Service Manager
American Airlines
11.2023 - Current
GSC-Ground Security Coordinator
American Airlines
11.2023 - Current
Manager on Duty
American Eagle/Envoy
08.2021 - 11.2023
Passenger Service Supervisor
Envoy Air Inc.
01.2018 - 08.2021
Baggage Supervisor MBR
Envoy Air Inc.
01.2017 - 12.2018
Tax Specialist
Corelogic
01.2008 - 01.2011
Customer Service Supervisor
ATA Airlines
01.1999 - 01.2008
Airline Operations Agent
ATA Airlines
01.1999 - 01.2008
Associate Degree - Data Entry
Metro College
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