Eber Santoyo
Lexington,KY
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Professional hospitality specialist prepared for this role with strong focus on delivering exceptional guest experiences. Proven ability to collaborate effectively with team members and adapt to changing environments. Skilled in communication, problem-solving, and maintaining welcoming atmosphere. Reliable and results-driven, ensuring smooth operations and high customer satisfaction.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Sales Manager
Fuel Fortess
Lexington, KY
01.2025 - Current
- Established strong relationships with key clients, resulting in increased customer loyalty and repeat business.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Attended industry events and conventions to explain sales opportunities.
- Developed and executed strategic sales plans to expand market presence and increase revenue.
Host
Outback Steakhouse
Lexington, KY
02.2023 - 04.2025
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed waitlists efficiently, optimizing guest flow during peak hours.
- Collaborated with servers and kitchen staff to enhance service delivery.
- Provided accurate information about menu items and daily specials to guests.
- Resolved guest inquiries and concerns to maintain customer satisfaction.
Retail Sales Associate
Plato's Closet
Lexington, KY
07.2022 - 03.2024
- Assisted customers in locating products and provided personalized recommendations.
- Managed cash register operations and processed transactions efficiently.
- Maintained store organization by restocking merchandise and ensuring displays were appealing.
- Collaborated with team members to achieve sales targets and optimize customer service experiences.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
Laffayette
Lexington, KY05-2025
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- Positive and upbeat
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed manager training program.
Languages
English
Native or Bilingual
Japanese
Professional Working
Spanish
Native or Bilingual
Interests
- Playing Sports
- Running
- Graphic Design
- Martial Arts
Timeline
Sales Manager
Fuel Fortess
01.2025 - Current
Host
Outback Steakhouse
02.2023 - 04.2025
Retail Sales Associate
Plato's Closet
07.2022 - 03.2024
High School Diploma -
Laffayette