Eboné Knowles
Marquette
Summary
Detail-oriented clerical professional with over 8 years of experience in executive support, office management, and customer service. Demonstrates strong written and verbal communication skills, multitasking capabilities, and proficiency in managing appointment schedules and coordinating events. Delivers timely support while ensuring compliance with industry standards and effectively resolving issues for customers and suppliers.
Overview
16
16
years of professional experience
Work History
Executive Assistant/ Office Manager
Signature Realty Services
Orland Park
2020.01 - Current
- Maintained and organized calendars, ensuring effective time management and prioritization.
- Coordinated logistics for meetings, conferences, and travel arrangements for CEO, optimizing schedules and ensuring seamless operations.
- Developed and executed social media marketing strategies, enhancing the company's online presence and fostering engagement.
- Streamlined communication processes through email management and coordinated over 200 transactions.
- Conducted research on diverse topics and crafted presentations.
- Served as primary point of contact for clients and brokers, effectively addressing inquiries and resolving issues to enhance client satisfaction.
- Utilized communication channels to address complaints, ensuring timely and accurate support while adapting to the demands of a fast-paced environment.
- Documented client information and communications using Customer Relationship Management (CRM) applications for performance tracking.
- Facilitated recruitment and onboarding processes that supported team growth and development.
- Stayed up-to-date on industry & company standards, regulations, and policies to ensure adherence to quality, consistency, and compliance.
- Managed accurate accounting records, processed payouts, and oversaw billing operations.
- Executed a range of office management duties, contributing to the overall efficiency and smooth operation of the workplace.
- Educated new agents on contract documentation, compliance requirements, and the effective use of company systems.
- Well versed in Microsoft Office/ Microsoft Outlook & Google Workspace.
- Experienced with CRM platforms such as Tribus, Follow Up Boss, KV Core, Lofty, and various others.
- Strong knowledge of accounting systems, including QuickBooks and other related software.
- Project management tools (Trello and similar systems).
- Proficient in Adobe Premiere and Final Cut Pro.
- Experienced with electronic document management and e-signature platforms, including Dotloop, DocuSign and similar systems.
Social Media Team Member
New Faith Baptist Church- International
Matteson
2019.01 - 2023.01
- Spearheaded the organization's online presence by representing it across diverse social media channels, effectively engaging with the target audience.
- Responded to comments, fostering meaningful interactions and executing social media campaigns to enhance brand visibility.
- Provided insights and guidance, contributing to enhancement of social media presence and digital branding strategy.
Lead Counselor/ Camp Counselor
The Journey Summer Camp
Matteson
2010.06 - 2020.08
- Ensured the daily well-being and safety of children aged 3-13 by strictly adhering to licensing guidelines and implementing company standards.
- Demonstrated exceptional customer service when communicating with parents and children, strengthening community relationships.
- Spearheaded event planning and preparation efforts, guaranteeing seamless execution of all planned events.
- Proactively identified and implemented process improvements, resulting in an increase in efficiency and productivity.
- Supported registration, payment collection, and clerical tasks to facilitate smooth administrative operations.
- Managed payroll processing, ensuring accuracy and timely payments for staff.
VIP Server/ VIP Runner
Legends Hospitality
Tinley Park
2016.06 - 2018.08
- Delivered exceptional customer service while efficiently taking orders and engaging with customers to ensure satisfaction.
- Enhanced team collaboration by fostering positive relationships with coworkers through effective communication.
- Collaborated with kitchen staff to ensure timely food and beverage service.
Library Page
Matteson Public Library
Matteson
2013.06 - 2014.08
- Provided assistance to patrons, offering guidance and helping them locate desired items.
- Contributed to the maintenance of a well-organized library by efficiently re-shelving and organizing items.
- Consistently followed daily closing procedures, contributing to the efficient and secure closure of the library facility each day.
Education
Bachelor of Science - Mass Communication, Minor in Theatre Performance
Southern Illinois University- Edwardsville
Edwardsville2018-01
Skills
- Executive support
- Project management
- Project management tools
- Calendar management
- Travel coordination
- Email communication
- Document management
- Client relations
- Microsoft Office
- Microsoft Outlook
- Google Workspace
- CRM platforms
- Accounting systems & record keeping (ie Quickbooks)
- Lofty
- Adobe
- Problem solving
Timeline
Executive Assistant/ Office Manager
Signature Realty Services
2020.01 - Current
Social Media Team Member
New Faith Baptist Church- International
2019.01 - 2023.01
VIP Server/ VIP Runner
Legends Hospitality
2016.06 - 2018.08
Library Page
Matteson Public Library
2013.06 - 2014.08
Lead Counselor/ Camp Counselor
The Journey Summer Camp
2010.06 - 2020.08
Bachelor of Science - Mass Communication, Minor in Theatre Performance
Southern Illinois University- Edwardsville