Ebone Sawyer
Converse
Summary
Dedicated Army Veteran and caregiver skilled in customer service and healthcare. Proven ability to adapt in stressful situations while effectively communicating with diverse teams. Trained team members to enhance efficiency and improve customer satisfaction.
Overview
9
9
years of professional experience
Work History
Guest Service Team Lead
Target
Fort Smith
09.2008 - 03.2011
- Greeted customers courteously and processed transactions efficiently in fast-paced retail settings.
- Operated cash registers to itemize purchases, collected payments, and balanced drawers after shifts.
- Assisted with stocking shelves and executing opening and closing procedures.
- Recommended merchandise and facilitated customer requests for items.
- Placed special orders by contacting other stores to locate desired products.
- Responded to service inquiries and coordinated resolutions with management and team members.
- Displayed promotional signage and updated store regulations for customer awareness.
- Trained team members on register operations and delegated daily tasks effectively.
Cashier
Kmart
Fort Smith
03.2006 - 03.2007
- Installed signage to communicate promotional changes and store regulations.
- Recommended and sourced merchandise to fulfill customer needs.
- Assisted with store stocking, floor sets, and opening/closing procedures.
- Operated cash registers and scanners to itemize purchases, collect payments, and balance drawers.
- Greeted customers courteously, processing transactions efficiently in a fast-paced environment.
Preventive Medicine Specialist
United States Army
Fort Hood
01.2002 - 03.2004
- Inspected military dining facilities to ensure compliance with health standards.
- Educated personnel on disease prevention and health promotion strategies.
- Conducted inspections of water receptacles to safeguard soldier health and safety.
- Taught classes on health impacts of biological and nonbiological factors.
- Trained personnel on public health implications during military deployments worldwide.
Education
Associate of Science - Medical Office Management
CHCP
Houston, TX07-2026
Medical Billing And Coding Certification
CHCP
Houston, TX05-2025
High School diploma -
Thomas Dale High School
Chester, Virginia06-1999
Skills
- Anatomy and physiology knowledge
- Medical terminology expertise
- ICD-10 coding proficiency
- Medicare regulations understanding
- Practice management software skills
- Electronic health records management
- General administrative duties
- Problem solving abilities
- Team leadership skills
- Teaching and mentoring
Timeline
Guest Service Team Lead
Target
09.2008 - 03.2011
Cashier
Kmart
03.2006 - 03.2007
Preventive Medicine Specialist
United States Army
01.2002 - 03.2004
Associate of Science - Medical Office Management
CHCP
Medical Billing And Coding Certification
CHCP
High School diploma -
Thomas Dale High School