Ebonek Dentmond
Dallas,GA
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
5
5
years of professional experience
Work History
Implementation and Optimization
MaineHealth - Maine Medical Center
Maineville, Ohio
11.2024 - 12.2024
- Provided ongoing maintenance services for existing applications.
- Provided remote troubleshooting and support for software and hardware problems.
- Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
Technical Support and System Administration
Shannon Medical Center
Texas City, Texas
05.2024 - 10.2024
- Automated routine administrative tasks using scripting languages like PowerShell and Bash, increasing operational efficiency.
- Set up, optimized and managed network equipment.
- Consulted users to determine areas in need of improvement.
Application and Module Specialists
Christus Health
, Houston
01.2020 - 03.2023
- Performed quality assurance testing on newly developed software applications.
- Facilitated training sessions for new employees on company policies and procedures.
- Assisted in developing strategies to increase customer satisfaction levels.
- Maintained accurate records of customer interactions and feedback.
- Provided technical support for users experiencing difficulties with software applications.
Education
Some College (No Degree) - Business Administration
Davenport University
Grand Rapids, MISkills
- Software implementation
- Disaster recovery
- Hardware installation
- Configuration management
Timeline
Implementation and Optimization
MaineHealth - Maine Medical Center
11.2024 - 12.2024
Technical Support and System Administration
Shannon Medical Center
05.2024 - 10.2024
Application and Module Specialists
Christus Health
01.2020 - 03.2023
Some College (No Degree) - Business Administration
Davenport University