Seasoned professional with a proven track record in transportation and customer service, exemplified during tenure at Scr-beaconmobilty. Mastered route management and GPS navigation, ensuring timely and safe deliveries. Demonstrated exceptional customer service, building trust and reliability. Skilled in vehicle inspection and safety management, maintaining a clean driving record. Achieved significant client satisfaction through proactive communication and personalized service.
Overview
17
17
years of professional experience
Work History
Driver
Scr-beaconmobilty
8801 Greenwood St Chicago IL
08.2024 - 10.2024
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Provided exceptional customer service, addressing concerns and resolving issues promptly.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Provided reliable transport services for special needs students in the CPS system.
Delivery Driver
Quote Delivery Service
Crown Point, IN
05.2021 - 06.2024
Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Loaded truck and properly secured items to prevent damage for deliveries.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Managed customer inquiries and complaints in polite and professional manner.
Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Maintained strong relationships with clients through proactive communication and personalized service.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Home Health Caregiver
Dors
743 N Pulaski Rd, Chicago IL
02.2019 - 03.2021
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assisted patients with daily living activities, improving their overall quality of life.
Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
Provided mobility assistance such as walking and regular exercising.
Provided physical assistance for mobility, promoting independence and safety in the home environment.
Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Concessions Cashier/ Manager
Toyota Park/ Seat Geek Stadium
7000 Harlem Ave, Bridgeview IL
04.2008 - 07.2018
Improved customer satisfaction by providing efficient and friendly service at the concession stand.
Responded to customer complaints to help resolve issues.
Provided exceptional customer service by addressing concerns promptly and professionally.
Operated POS systems proficiently for accurate order processing and payment collection.
Supported team members with various needs depending on customer influx and demand.
Consistently provided friendly service to promote better customer engagement.
Maintained clean, organized workspace according to operational standards.
Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Communicated stand offerings and answered guest questions regarding orders.
Monitored inventory and notified management of deficiencies or shortages.
Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
Collaborated with team members to ensure smooth operations during high-volume periods.
Adhered to alcohol service policies and procedures.
Handled cash transactions accurately, ensuring proper accounting and minimal discrepancies.
Promoted upselling of concession items, resulting in increased revenue for the company.
Corrected order issues, provided refunds, and replaced items.
Driver
Sertoma Speech And Hearing Center
4343 W 123rd St,Alsip IL
09.2013 - 10.2015
Guaranteed safe commute of mentally ill clients from home to work.
Conducted lunch duties.
Managed logistics of client transport for organized outings.