Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eboni Dodson

Administration
Wilmington,DE

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
21
21
years of post-secondary education

Work History

Warehouse Associate

Amazon
10.2022 - Current
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.

Remote Customer Service Agent

Virtual Research Solutions
02.2023 - 01.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.

Remote Brand Ambassador

Yay Lunch
01.2023 - 01.2024
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Educated consumers about product benefits, leading to increased interest and sales conversions.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.

Shopper

Amazon
03.2021 - 07.2022
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.

Delivery Driver

Amazon
08.2019 - 03.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Receptionist

Cadia Rehabilitation
7 2015 - 12.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.

Education

Bachelor of Science - Business Administration And Management

Wilmington University
New Castle, DE
05.2001 - 01.2022

Skills

    Customer Service

    Call Control

    Information Verification

    Complaint Handling

    Goal-oriented mindset

    Excellent public speaking

    Strategic planning capabilities

    Call center experience

    Data Entry

    Computer Proficiency

    Paperwork Processing

    Customer Satisfaction

Timeline

Remote Customer Service Agent

Virtual Research Solutions
02.2023 - 01.2024

Remote Brand Ambassador

Yay Lunch
01.2023 - 01.2024

Warehouse Associate

Amazon
10.2022 - Current

Shopper

Amazon
03.2021 - 07.2022

Delivery Driver

Amazon
08.2019 - 03.2021

Bachelor of Science - Business Administration And Management

Wilmington University
05.2001 - 01.2022

Receptionist

Cadia Rehabilitation
7 2015 - 12.2016

Similar Profiles

CREATE PROFILE
Eboni DodsonAdministration