Eboni Hester
West Hartford
Summary
Experienced Program Supervisor with 10+ years in the mental health field. Demonstrated ability to oversee and guide staff to achieve program objectives effectively. Skilled in providing comprehensive training and support to enhance team members' skills and knowledge. Adept at fostering a collaborative and productive work environment that promotes team cohesion.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Supervisor
Wheeler Clinic
01.2020 - 02.2025
- Completes and supervises the necessary administrative paperwork, records required by DCF, and complex filing systems to support the program
- Facilitates educational groups on life skill development
- Administer medication to youth according to agency policy and procedures
- Transports youth to appointments and activities
- Training new staff on shift duties and associated responsibilities
- Ability to schedule and prioritize work
- Ability to represent the agency to the public as authorized effectively
- Demonstrated proficiency in oral and written communications; proven competency in basic English grammar and spelling
- Represents the department university offices, the public, or outside agencies in matters of administrative consequence
- Basic knowledge of the principles of budget development
- Demonstrated ability to prepare clear, logical, written and oral reports
- Demonstrated computer literacy/proficiency in word processing, spreadsheet, Internet, and all other applicable software
- Demonstrated ability to maintain accountability concerning departmental responsibilities
- Coached team members on productivity strategies to accomplish challenging goals.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Behavioral Health Observer
Yale New Haven Hospital
06.2019 - 04.2020
- Perform various patient care duties as delegated by the registered nurse and document accordingly
- Collect record, and report pertinent patient data such as changes in the patient's condition or symptoms such as violent behavior or behavioral changes
- Accompany assigned patients throughout the facility for procedures when needed
- Redirect unsafe patient behaviors in the inpatient setting by interacting with the patient to increase engagement
- Ensures patient safety and dignity during shift
Program Facilitator
Community Renewal Team, INC
07.2016 - 02.2019
- Implementing community-based programming to girls in grades K-12
- Maintains new and established collaborative relationships with community organizations, schools, in order to support and enhance community-based program opportunities
Neighborhood Coordinator
Community Renewal Team, INC
07.2016 - 02.2019
- Maintain a member caseload
- Transport clients to trips and medical appointments
- Fostered relationships that build a sense of trust with the members and be responsible for knowing each person's idiosyncrasies
Direct Care Staff
Center for Human Development
02.2013 - 01.2017
- Developed comprehensive treatment plans that focused on accurate diagnosis and behavioral treatment plans
- Collaborated with the Capital Region crisis team
- Conducted with assisting daily ADL's and outreach interventions
Education
Licence practical nurse - Nursing
Goodwin University
East Hartford, CT08-2026
High School Diploma -
North Providence High School
North Providence, RI05.1997
Skills
- Crisis Management
- Microsoft Office Proficiency
- Electronic Medical Record Management
- Healthcare Vocabulary
- Mental Health Counseling
- Individual / Group Counseling
- Medication Management
- Motivational Interviewing
- Healthcare Facility Experience
- Supervising Experience
- Prioritization and Scheduling
- Administrative Proficiency
- Case Coordination
- Professional Office Exposure
- Effective Communication
Certification
- CPR & First Aid Certification
- CES Certification
- State of Connecticut Medication Administration cerified
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Timeline
Program Supervisor
Wheeler Clinic
01.2020 - 02.2025
Behavioral Health Observer
Yale New Haven Hospital
06.2019 - 04.2020
Program Facilitator
Community Renewal Team, INC
07.2016 - 02.2019
Neighborhood Coordinator
Community Renewal Team, INC
07.2016 - 02.2019
Direct Care Staff
Center for Human Development
02.2013 - 01.2017
- First Aid Certification
- QIDP Certification
High School Diploma -
North Providence High School
Licence practical nurse - Nursing
Goodwin University
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