EBONI MARTIN
Pacific Dental Services
Frisco,TX
Summary
Epic Super-User & Operations Manager Experienced healthcare leader with a clinical background and hands-on expertise managing daily workflows, scheduling, and operational reporting within Epic. Proven track record of onboarding staff and optimizing system efficiency to improve clinic performance. Eager to transition operational insights into a dedicated Epic Analyst role with organization sponsorship.
1
Certification
19
years of professional experience
Work History
Epic Super-User & Operations Manager
10 Years- Served as Epic Super-User, managing daily electronic health record (EHR) workflows, scheduling templates, and clinical reporting.
- Led regional Epic software training for 24 Specialty Benefits Coordinators, improving staff system proficiency scores by 80%.
- Developed quality training programs that consistently reduced documentation and operational errors by 10%.
- Managed operational budgets while meeting or exceeding financial goals.
- Successfully recruited and hired 54 Dental Assistants and 18 Specialty Dentists, significantly reducing staffing shortages.
- Maintained strict infection control and decontamination protocols for all regional medical equipment.
Specialty Orthodontics Manager
7 Months- Oversaw daily operations of 5 locations, ensuring compliance and patient satisfaction.
- Streamlined treatment plan review processes, reducing processing time by 75%.
Ortho Assistant
9 Years- Managed daily office operations, including scheduling, billing, clinical notes, and inventory.
Education
High School Diploma
No Degree - General Studies
Dental Assistant - Dental Assistant
Skills
Software: Epic Software (Super-User / Workflows)
EHR Implementation
Staff Training
Clinical: Patient Care
Oral Surgery Post-Op
IV Sedation Prep
OSHA Compliance
Sterilization
Operations: Budget Management
Recruitment & Hiring
Regional Training Programs
Certification
Registered Dental Hygienist (RDH) - Texas Board of Dental Examiners (2017), Dental Assisting and Expanded Functions - Dental Care Foundation, Indianapolis, IN (2004), Basic Life Support and CPR Certified (Valid)
Timeline
Specialty Orthodontics Manager
Smile Brands
01.2020 - 08.2020
Epic Super-User & Operations Manager
Pacific Dental Services
08.2016 - Current
Ortho Assistant
Larson Orthodontics
06.2007 - 06.2016
Horacmann
High School Diploma
IV Teach
No Degree from General Studies
Dental Careers
Dental Assistant from Dental Assistant