Eboni Pittman
Results driven Property Management Associate with hands on experience in residential property operations, resident relations, and building management. Experienced in resolving resident concerns, coordinating and following up on work orders, conducting property walks, communicating with maintenance and vendors, and supporting overall property upkeep. Strong ability to identify problems, develop solutions, prioritize competing responsibilities, and maintain professional relationships with residents and team members. Dedicated to delivering exceptional resident service while helping maintain an efficient, safe, and well maintained property.
Work History
Resident Service Associate
3 Years 8 Months● Supported daily operations for a 1,564-unit residential portfolio across 9 buildings.
● Managed resident inquiries, concerns, service requests, and communications while providing exceptional customer service.
● Conducted routine property walks and inspections to identify maintenance, safety, cleanliness, and building concerns.
● Coordinated and followed up on work orders with maintenance teams and vendors to ensure timely resolution.
● Assisted with leasing, move-ins, move-outs, resident notices, documentation, and administrative duties.
● Collaborated with management and maintenance teams to resolve property issues and maintain high community standards.
● Built positive resident relationships through effective communication, problem solving, and consistent follow through.
Contact Center Representative
1 Year- Assisted customers by phone, email, and other communication channels, providing professional and timely support.
- Responded to customer questions, resolved concerns, and provided accurate information regarding products, services, and account related issues.
- Documented customer interactions and maintained accurate records in company systems.
- Escalated complex issues appropriately while following company policies and procedures.
- Managed a high volume of customer inquiries while maintaining professionalism, accuracy, and excellent customer service.
Front Desk Coordinator
3 Years 2 Months● Managed front desk operations, greeted visitors, and provided professional customer service.
● Answered and directed phone calls, emails, and inquiries to the appropriate departments.
● Scheduled appointments, maintained calendars, and coordinated meetings.
● Handled administrative tasks, including data entry, filing, document preparation, and correspondence.
● Assisted with visitor check-in, access control, package distribution, and office organization.
● Resolved questions and concerns promptly while maintaining a welcoming and professional environment.
● Supported daily office operations and collaborated with staff to ensure efficient workflow.