EBONIE DELAINE
Orlando,FL
Summary
Highly adaptive and flexible. Efficiently and competently thrives in diverse environments Motivated self-starter with strong organizational skills. Able to determine priorities and meet deadlines Organized and detail-oriented; knack for learning and understanding new skills, procedures and logistics Committed to assisting others, and works well independently or on a team Proficient in Microsoft Word and internet research
Overview
16
16
years of professional experience
Work History
Loan Assistant
Concentrix
Lake Mary, FL
03.2020 - Current
- Communicated with customers daily to request information and complete paperwork.
- Monitored key dates to obtain information by deadlines.
- Assembled important paperwork and disclosures for borrower.
- Reviewed application files to check for completion and compliance with institutional standards.
Lab Technician
Arcpoint Labs of Orlando Central
12.2017 - 02.2023
- Ensure compliance by following established procedures for completion of DOT and Non-DOT collections
- Observe collection of urinalysis and breathalyzer testing
- Accurately document each test sample and results, along with summaries
- Perform clerical duties including filing, answering calls, and copy/scanning
Direct Staff Lead
Attain Inc
06.2015 - 12.2017
- Provide training to individuals with developmental disabilities in the areas of self-care, communication, self-direction, independent living, mobility and learning as directed by the individual service plan in order to enhance each individual skills development health freedom, and personal dignity
- Train and support individuals in daily task, such as cleaning of living areas, personal Landry responsibilities, meal preparation, and community outings
- Bathe, groom and dress individuals, monitoring their appearance to ensure that each person is dressed and groomed appropriately
- Report the development of individuals by observing and documenting individual health care issues
Direct Care Staff
Primrose Center
09.2011 - 06.2015
- Care for individuals during periods of incapacitation, providing companionship, personal care and help in adjusting to new lifestyles
- Administer bedside or personal care, such as ambulation and or personal hygiene assistance Perform healthcare-related tasks, such as monitoring vital signs and medication Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor
- Perform housekeeping duties, such as cooking, cleaning, washing laundry,
Mentor, Direct Care Staff Lead
Florida
09.2007 - 06.2011
- Bathe, groom, and dress individuals, monitoring their appearance to ensure that each person is dressed and groomed appropriately
- Report the development of individuals by observing and documenting individual health care issues
- Maintain a clean and orderly home environment by performing general cleaning duties
- Transport clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
Education
General Diploma - undefined
Agape Christian Academy
undefined
New Horizon Research Academy
Skills
- Client Support
- Principal, Interest and Payment Calculation
- Customer Interaction
- New Product Information
- Customer Satisfaction
Timeline
Loan Assistant
Concentrix
03.2020 - Current
Lab Technician
Arcpoint Labs of Orlando Central
12.2017 - 02.2023
Direct Staff Lead
Attain Inc
06.2015 - 12.2017
Direct Care Staff
Primrose Center
09.2011 - 06.2015
Mentor, Direct Care Staff Lead
Florida
09.2007 - 06.2011
General Diploma - undefined
Agape Christian Academy
undefined
New Horizon Research Academy