Eboniqua Stokes
Marietta,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Remote Tech Support Agent
Teleperformance USA
Murray, UT
07.2018 - 01.2022
- Answered and assisted callers who were calling in to get technical support for their apple products
- Assisted customers in identifying issues and walked through solutions to restore service and functionality.
- Resolved 20-40 technical support inquiries per day.
Remote Customer Service Representative
Sykes
Miami, FL
07.2017 - 07.2018
- Answered constant flow of customer calls with minimal wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Remote Billing Agent
Sitel
Nashville, TN
08.2015 - 04.2017
- Answered phone calls and provided friendly, knowledgeable service regarding billing.
- Dealt with problems with calm and professionalism to deliver optimal resolutions.
- Pursued and processed payments for outstanding balances.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associate of Science - Medical Billing & Coding
Grantham University
Lenexa, KS09.2017
High School Diploma -
Hamilton High School
Memphis, TN05.2013
Skills
- Customer service-oriented
- Professional phone etiquette
- Database management
- Excellent communication skills
- Flexible
- Accurate and detailed
- Articulate and well-spoken
- Works well under pressure
Timeline
Remote Tech Support Agent
Teleperformance USA
07.2018 - 01.2022
Remote Customer Service Representative
Sykes
07.2017 - 07.2018
Remote Billing Agent
Sitel
08.2015 - 04.2017
Associate of Science - Medical Billing & Coding
Grantham University
High School Diploma -
Hamilton High School
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