Ebony Alford
Columbia,SC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant manager
Parkers Kitchen
08.2023 - Current
- Training new employees, doing the schedule, helping with inventory, Running a shift with five or more employees
- Making sure the restaurant is clean and they were no safety hazards.And providing excellent customer service
BOH cook/prep person
Chick-fil-A
12.2019 - 06.2023
- Responsible for the prep area which I prepared salads wraps and items they may need for the back of the house such as(Tomatoes, lettuce, baking the cookies and more
- I also work the line with making sandwiches and the fry station
- Making sure my area was clean and stock before and after each shift
- Making sure that the customers got their food fast but correctly I am providing great customer service
Customer service representative
Alorica
01.2021 - 04.2022
- Taking high-volume calls for patients making their doctors appointment and helping them get their medicines delivered to their addresses
- Data entry and providing good customer service
Housekeeping
Best Western
03.2016 - 08.2018
- Making sure the guest has a wonderful comfortable stay by making sure all areas are clean floors are mopped and vacuumed dusting
- Doing daily services to make sure the guest have everything that they need such as towels soap shampoo and conditioner
Customer service representative
Optum Connection / united healthcare
12.2014 - 05.2016
- Process credit card payments for United Health Care(Prescription Drug Plan), provide excellent customer, data entry, answering billing inquires...
Cashier/Customer Service
Walmart
08.2012 - 12.2014
- CASHIER, INVENTORY, STOCKING, PROVIDING excellent customer service
Server/Waiter
websters country club
01.2010 - 10.2012
- TAKING FOOD/DRINK ORDERS, FOOD PREP, CLEANING, SETTING TABLES, BANQUETS
Shift Leader
Hardee's
08.2004 - 01.2011
- CASHIER, SERVING CUSTOMERS, FOOD PREP, INVENTORY, EMPLOYEE SCHEDULING, TRAINING EMPLOYEES, BANK RUNS/DEPOSITS, KEEPING RESTAURANT CLEAN, PROVIDING EXCELLENT CUSTOMER SERVICE
cashier\ pharmacy tech
Rite Aid
06.2006 - 07.2009
- CASHIER, CASH HANDLING, PROVIDING EXCELLENT CUSTOMER SERVICE, FILLING CUSTOMER PRESCRIPTIONS, DATA ENTRY, INVENTORY MANAGEMENT
Education
Georgetown High School
Georgetown, SC01.2005
Skills
- Leadership skills
- Excellent customer support
- Management
- Scheduling
- Training
- Data entry
- Inventory management (10 years)
- Customer service (10 years)
- Management (5 years)
- Cashier (10 years)
- POS (10 years)
- Serving Experience
- Typing
- Databases
- Windows
- Pharmacy Technician Experience
- Assistant Manager Experience
- Meal Preparation
- Cash Handling
- Caregiving
- Medication Administration
- Customer service
- Hospitality
- Leadership
- Supervising experience
- Cash handling
- Cash register
- Team management
Accomplishments
Certified medication tech
Certification and CPR AED and first aid
Certification
- CPR/AED/First Aid, 2020, 2022
- Medication Technician, 03/01/22, 03/01/23
- Food handling certification, 12/01/23, 12/01/26
- Responsible of serving alcohol certification, 12/01/23, 12/01/27
Timeline
Assistant manager
Parkers Kitchen
08.2023 - Current
Customer service representative
Alorica
01.2021 - 04.2022
BOH cook/prep person
Chick-fil-A
12.2019 - 06.2023
Housekeeping
Best Western
03.2016 - 08.2018
Customer service representative
Optum Connection / united healthcare
12.2014 - 05.2016
Cashier/Customer Service
Walmart
08.2012 - 12.2014
Server/Waiter
websters country club
01.2010 - 10.2012
cashier\ pharmacy tech
Rite Aid
06.2006 - 07.2009
Shift Leader
Hardee's
08.2004 - 01.2011
Georgetown High School
- CPR/AED/First Aid, 2020, 2022
- Medication Technician, 03/01/22, 03/01/23
- Food handling certification, 12/01/23, 12/01/26
- Responsible of serving alcohol certification, 12/01/23, 12/01/27
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