Ebony Allen

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service remotely

• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Assisted customers with account updates, billing, troubleshooting and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.

• Resolved customer inquiries regarding health insurance plans and coverage options.
• Assisted clients with claims processing and benefits explanations.
• Educated customers on available resources and wellness programs offered by Aetna.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Collaborated with healthcare providers to clarify patient needs.

• Managed daily operations of residential properties for tenant satisfaction.
• Supervised staff, providing training and support for optimal performance.
• Conducted regular inspections to ensure compliance with safety regulations and standards.
• Maximized occupancy with strong marketing and tenant relations skills.
• Managed day-to-day activities involving tenants, subcontractors and property management.

• Provided compassionate care to patients in diverse healthcare settings.
• Reported any observed changes in patient conditions to the appropriate personnel.
• Assisted patients with personal hygiene tasks such as brushing teeth and washing hands.
• Documented all services rendered including mileage driven and time spent on each trip assignment accurately in accordance with agency policy guidelines.
• Communicated effectively with interdisciplinary team members regarding patient needs.

• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Observed and reported unusual symptoms and changes to charge nurse.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.

• Assisted patients with daily living activities and personal care tasks.
• Provided assistance with activities of daily living, including bathing, dressing and grooming.
• Answered patient call lights promptly and responded to requests appropriately.

• Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Provided physical support to assist patients with bathing, dressing and toileting.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.

• Assisted patients with daily living activities and personal care tasks.
• Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
• Answered patient call lights promptly and responded to requests appropriately.
• Observed patients for any physical or emotional changes, reported findings to medical staff immediately.