Ebony Banks
Katy,US
Summary
Dynamic manager with a proven record at B-Kwik, excelling in team leadership and customer service. Successfully mentored staff, enhancing productivity and fostering strong relationships. Expert in time management and decision-making, driving operations and ensuring customer satisfaction through efficient complaint resolution. Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Vidalia Industrial Facility
03.2020 - 03.2024
- Supervised daily operations, ensuring compliance with safety protocols and efficient workflow management.
- Trained and mentored team members, fostering a collaborative and productive work environment.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Coordinated shift schedules to optimize labor resources and meet production demands effectively.
- Conducted regular performance evaluations, providing constructive feedback to improve staff performance.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Manager
B-Kwik
02.2016 - 03.2020
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations to optimize customer service and enhance store performance.
- Ensured compliance with safety regulations and company policies, minimizing operational risks.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth..
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
Cashier
Sprint Mart
07.2017 - 08.2019
- Maintained accurate cash register balances through diligent record-keeping practices.
- Assisted customers with product inquiries to enhance shopping experience and satisfaction.
- Collaborated with team members to ensure smooth operations during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Substitute Teacher
Concordia Parish School District
08.2012 - 05.2015
- Delivered engaging lessons to diverse student groups, adapting materials for various learning styles.
- Managed classroom behavior and maintained a positive learning environment through effective communication.
- Collaborated with teachers to develop instructional strategies that support student learning objectives.
- Provided individualized support to students, enhancing their academic performance and confidence.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Followed lesson plans designed by absent teachers.
- Monitored student behavior and administered discipline as needed.
Education
Bachelor of Science (B.S.) - Kinesiology
Grambling State University
Grambling, LAHigh School Diploma -
Vidalia High School
Vidalia, LA05.2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Relationship building
Timeline
Shift Supervisor
Vidalia Industrial Facility
03.2020 - 03.2024
Cashier
Sprint Mart
07.2017 - 08.2019
Manager
B-Kwik
02.2016 - 03.2020
Substitute Teacher
Concordia Parish School District
08.2012 - 05.2015
Bachelor of Science (B.S.) - Kinesiology
Grambling State University
High School Diploma -
Vidalia High School