Niki Copper
Katy,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach, employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Promoted a strong customer and partner experience, while staying in touch with standards and achieving results. Always looking to grow, and to help others grow.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2017 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain the customer experience.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared, calibrated, and monitored production levels to achieve results.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Education
Bachelor of Business - Business
Arizona State University
Tempe, AZ06.2027
Skills
- Inventory Control
- Training and Mentoring
- Cash Handling Expertise
- Customer-Oriented
- Inventory Control and Record Keeping
- Safety Awareness
- Safety Understanding
- Staff Development
- Continuous Improvement
- Strategic Planning
- Setting and Achieving results
Accomplishments
- SSV of the quarter
- Achieving results
- Living our Mission and Values.
- Leading the team through difficult situation's.
OTW
Connection Score
Maintaining the Customer and Partner experience.
Timeline
Shift Supervisor
Starbucks
10.2017 - Current
Bachelor of Business - Business
Arizona State University
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