Open To Work
Ebony Boggs-Benton
Louisville,Kentucky
Work Preference
Summary
Dedicated healthcare professional with over 10 years of experience in patient interactions and data management. Expertise includes insurance verification, appointment scheduling, and HIPAA compliance. Skillful in enhancing patient satisfaction and operational efficiency through effective communication and time management in fast-paced medical environments.
Overview
14
14
years of professional experience
Work History
Patient Service Representative
Axia Lexington's Womens Health
Lexington, Kentucky
11.2023 - Current
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Provided excellent customer service in a fast-paced medical office environment.
- Coordinated insurance verifications and ensured accurate patient information entry.
- Managed incoming calls and directed them to appropriate departments promptly.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Verified demographics and insurance information to register patients in the computer system.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Certified Medical Assistant
Travis Neurosurgical Consulting
Lexington, Kentucky
07.2012 - 11.2022
- Maintained cleanliness and organization of patient rooms and supplies.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Cleaned and sanitized patient rooms according to established protocols.
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Maintained organized patient files and confidential records securely.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Entered insurance, demographics and health history into patient database.
- Processed referrals for specialist care when requested by physicians or patients.
- Performed data entry tasks related to billing and collections procedures.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Assisted physicians with patient examinations and procedures in a neurosurgical setting.
- Managed patient scheduling, ensuring timely appointments and efficient workflow.
- Collected and recorded patient medical histories and vital signs accurately.
- Supported office operations by maintaining organized medical records and files.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Scheduled appointments for patients via phone and in person.
Education
High School Diploma -
Scott County High School
Georgetown05-1998
Associate of Science - Nursing
Bluegrass Community And Technical College
Lexington, KYWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Patient scheduling
- Customer service
- Insurance verification
- Time management
- Adaptable
- EMR / EHR
- Patient registration
Timeline
Patient Service Representative
Axia Lexington's Womens Health
11.2023 - Current
Certified Medical Assistant
Travis Neurosurgical Consulting
07.2012 - 11.2022
High School Diploma -
Scott County High School
Associate of Science - Nursing
Bluegrass Community And Technical College