Ebony Boston
Auto Lenders
Mount Laurel,NJ
4
years of professional experience
Dedicated customer service representative with expertise in problem resolution and relationship building. Committed to enhancing customer experiences and driving satisfaction through effective communication and teamwork.
Work History
Customer Service Representative
1 Year 6 Months- Handled customer inquiries using strong communication and problem-solving skills.
- Supported processing of loan applications with attention to detail and adherence to company policies.
- Kept up-to-date knowledge of vehicle inventory to assist customers with informed recommendations.
- Worked alongside team members to improve customer satisfaction and optimize service operations.
Customer Service Representative
8 Months- Utilized CRM software to track customer interactions and follow up on unresolved issues efficiently.
- Conducted training sessions for new staff on customer service best practices and company policies.
- Implemented feedback mechanisms to identify areas for improvement in service delivery and customer experience.
- Developed strong relationships with clients, fostering loyalty and repeat business through personalized service initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Donor Screener
1 Year 3 Months- Screened individuals for entry to facility, ensuring compliance with health protocols.
- Monitored and documented visitor traffic, maintaining accurate records for safety audits.
- Assisted with the implementation of safety measures, enhancing operational efficiency.
- Reported any security concerns to management promptly to ensure a safe environment.
- Evaluated screening equipment functionality regularly to maintain optimal performance standards.
- Provided exceptional customer service by addressing inquiries and ensuring a positive experience for visitors.
- Streamlined check-in process by utilizing digital tools and software for accurate recordkeeping.
- Enhanced security measures by diligently checking identification and verifying appointments for entry.
- Improved visitor experience by efficiently screening and directing guests to appropriate locations.
- Participated in ongoing training sessions to stay current on industry trends and advances in door screening technology.
- Trained new team members on screening procedures and emergency protocols effectively.
Education
Medical Assistant - Medical Assistant
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Microsoft Excel
Client relations
Scheduling
Call management
Timeline
Customer Service Representative
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11.2024 - 05.2026Read More
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10.2023 - 06.2024Read More
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04.2022 - 07.2023Read More
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Riverside,Nj
High School Diploma
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