Overview
Work History
Education
Skills
Timeline
Generic

Ebony Brant

FREEPORT,NY

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Ringside Collectibles
06.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained a high level of accuracy in all email correspondences, ensuring that customers received clear and concise information to address their inquiries effectively.
  • Managed a high volume of emails daily, prioritizing tasks to maintain productivity and efficiency.

Deli Clerk

Stop & Shop
09.2018 - 11.2023
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.

Warehouse Worker

Ringside Collectibles
11.2015 - 06.2020
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 30 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and pallet jacks.
  • Helped train new employees in safe practices and warehouse procedures.
  • Completed yearly inventory.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Education

Bachelor of Science - Human Services Child And Adolescent

Walden University
Minneapolis, MN
08.2019

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Ringside Collectibles
06.2020 - Current

Deli Clerk

Stop & Shop
09.2018 - 11.2023

Warehouse Worker

Ringside Collectibles
11.2015 - 06.2020

Bachelor of Science - Human Services Child And Adolescent

Walden University

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Ebony Brant