Ebony Bulcis
Belle Vernon,USA
Summary
Human Resources professional with 19 years of human resources experience, specializing in leave and accommodation programs across various sectors. Proven expertise in policy development, employee relations, and performance management. Leverages data-driven insights to improve workforce efficiency and satisfaction while implementing strategic planning and innovative training initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Human Resources Generalist
Ansafone Contact Center
Ocala, FL
09.2023 - 04.2025
- Oversaw all leave of absence programs, including FMLA and ADA, ensuring compliance and effective coordination of employee accommodations.
- Developed a comprehensive HR dashboard to consolidate employee data for faster, insight-driven decision-making.
- Launched diversity initiatives coupled with tailored training programs to foster inclusivity and enhance team engagement.
- Revamped internal communication strategies with dynamic feedback loops to proactively resolve issues and elevate employee morale.
- Coordinated organizational change initiatives by integrating technology to streamline HR processes and enhance responsiveness.
- Developed and executed comprehensive leave management strategies that reduced average processing time for leave requests by 30%, enhancing employee satisfaction and operational efficiency.
Senior Human Resources Generalist
Diamond Braces
Englewood, NJ
10.2022 - 08.2023
- Managed HR operations, ensured compliance, updated policies, and improved employee relations across multiple states.
- Advised leadership on HR improvements, coached management, and supported talent management initiatives.
- Conducted sensitive investigations and managed performance issues, fostering conflict resolution.
- Ensured all leave decisions were compliant with FMLA, ADA, USERRA, and various state laws.
- Partnered with cross-functional teams to implement workforce analytics, enhancing data-driven operational decisions.
- Conducted training sessions for managers on leave policies and best practices, which improved compliance rates by 25% within six months.
HR Employee Relations Coordinator
84 Lumber
Eight-Four, PA
09.2021 - 10.2022
- Managed leave and accommodation initiatives across 35 states, optimizing HR operations and improving employee relations.
- Oversaw COVID-19 inquiries and leave processes while ensuring compliance with federal and state laws.
- Conducted exit interviews and provided insights into turnover, recommending actionable solutions.
- Enhanced conflict resolution procedures and staff training, leading to improved morale and work efficiency.
- Collaborated with cross-functional teams to launch engagement workshops, boosting team performance and minimizing internal friction.
- Implemented an automated reporting system for tracking leave utilization, resulting in a 20% increase in data accuracy and timeliness, which supported informed decision-making.
Human Resource Generalist
Next Generation IT LLC
Bronx, NY
02.2012 - 02.2021
- Streamlined HR processes, boosting retention and engagement significantly.
- Implemented policies, enhancing efficiency, and supporting strategic goals.
- Managed recruitment, optimizing integration, and ensuring workplace harmony.
- Analyzed data, refining strategies, and reducing onboarding issues.
- Coordinated tax filings and managed payroll, meeting deadlines efficiently.
HR Generalist
Egis Electric
South Hackensack, NJ
03.2006 - 02.2012
- Managed recruitment, onboarding, and payroll, enhancing candidate quality and retention.
- Designed orientation programs for better new hire integration and understanding of values.
- Resolved complex employee relations issues, ensuring legal compliance and positive outcomes.
- Led HR process improvements, achieving streamlined operations and increased efficiency.
- Oversaw performance management, boosting employee development and organizational performance.
Education
Master of Human Resource Management -
Keller Graduate School of Management of DeVry University
Pittsburg, PA06.2022
Bachelor of Science in Business Finance - Business with a concentration in Finance
Kaplan University
Chicago, IL07.2011
Skills
- Collaboration and teamwork
- Employee training and onboarding
- Interviewing and hiring techniques
- Payroll and leave management
- HR information systems
- Microsoft Office suite proficiency
- QuickBooks expertise
- SharePoint and Microsoft Teams
- Power BI analytics
- UKG solutions
- Employee relations management
- Performance management strategies
- Policy development and compliance
- Leadership capabilities
- Problem-solving skills
- Conflict resolution techniques
- Employee engagement initiatives
- Diversity and inclusion efforts
- Workforce analytics insights
- Strategic planning skills
- Data analysis capabilities
- Organizational change management
- Process improvement methods
- Crisis management skills
- HR analytics insights
- Succession planning strategies
- Employee advocacy efforts
- Workplace safety protocols
Certification
- Certificate in FMLA, ADA, and PWFA Compliance - HRCertification.com - 2020
- Strategies for Crisis Intervention and Prevention - Red Cross - 2022
References
- Dawn, Johnson, djohnson@ansafone.com, 630-984-8447, Ansafone Contact Center
- Lisa, McEwen, lmcewen.2017@gmail.com, 903-922-1921, Ansafone Contact Centers
- Maya, Callum, Maya@tenorrhr.com, 352-398-9558, Diamond Braces
Websites
Affiliations
- SHRM Member
- Member of The National Society of Leadership and Success (NSLS) HONOR SOCIETY
LINKS
linkedin.com/in/ebonybulcis: linkedin.com.
Timeline
Senior Human Resources Generalist
Ansafone Contact Center
09.2023 - 04.2025
Senior Human Resources Generalist
Diamond Braces
10.2022 - 08.2023
HR Employee Relations Coordinator
84 Lumber
09.2021 - 10.2022
Human Resource Generalist
Next Generation IT LLC
02.2012 - 02.2021
HR Generalist
Egis Electric
03.2006 - 02.2012
Master of Human Resource Management -
Keller Graduate School of Management of DeVry University
Bachelor of Science in Business Finance - Business with a concentration in Finance
Kaplan University
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