Ebony Caba
Las Vegas,NV
Summary
Professional customer service specialist prepared to deliver exceptional support and resolve customer inquiries efficiently. Proven ability to navigate complex systems and provide accurate information. Focused on team collaboration and adaptability to meet evolving demands. Reliable and results-oriented with strong problem-solving and communication abilities.
Overview
8
8
years of professional experience
Work History
Call Center Representative Specialist
Nyu Langone
03.2022 - Current
- Assisted in training new hires on company procedures, product offerings, systems navigation, and customer service expectations.
- Exceeded performance metrics by consistently meeting or surpassing call handling and resolution goals.
- Navigated multiple software applications simultaneously while maintaining focus on the customer interaction.
- Built rapport with customers by actively listening, clarifying needs, and expressing empathy when appropriate.
- Provided exceptional customer service through empathetic listening and proactive problem-solving techniques.
Call Center Agent
Wynn Las Vegas
06.2021 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Restaurant Hostess
Applebee's
11.2019 - 03.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Sales Associate
Tilly's
09.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Tokyo Joe's
04.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Upland High School
Upland, CA06-2016
Skills
- Objective Focused
- Skilled in Epic and Salesforce Platforms
- Effective Call Management
- Adherence to Established Scripts
- Handling Customer Phone Inquiries
- Efficient Appointment Coordination
Accomplishments
- Achieved Most calls for the quarter of 2023 and 2024.
- closed most cases for the year of 2024
Timeline
Call Center Representative Specialist
Nyu Langone
03.2022 - Current
Call Center Agent
Wynn Las Vegas
06.2021 - 12.2022
Restaurant Hostess
Applebee's
11.2019 - 03.2020
Sales Associate
Tilly's
09.2018 - 01.2019
Cashier
Tokyo Joe's
04.2017 - 04.2018
High School Diploma -
Upland High School
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