Summary
Overview
Work History
Education
Skills
Additional Healthcare Experience
Timeline
Generic

Ebony Carter-Potts

Jacksonville,FL

Summary

Detail-oriented and certified Pharmacy Technician with over six years of experience in prescription fulfillment, billing, inventory control, and patient-centered service. Proficient in pharmacy systems and automated dispensing tools to ensure accuracy and compliance. Skilled in insurance coordination, revenue cycle support, and collaboration across clinical and administrative teams to streamline pharmacy and healthcare operations.

Overview

11
11
years of professional experience

Work History

Pharmacy Technician

Jaxx Pharmacy
Jacksonville, FL
11.2024 - Current
  • Prepare and dispense prescriptions, ensuring accuracy and regulatory compliance.
  • Track medication inventory, manage restocking, and monitor expiration dates.
  • Liaise with insurers for claim processing and prior authorization requests.
  • Assist patients with OTC recommendations and prescription questions.

Billing Specialist

Guardian Pharmacy
Jacksonville, FL
06.2023 - 11.2024
  • Processed insurance claims and managed billing for pharmacy services.
  • Verified insurance coverage, handled prior authorizations, and followed up on denials.
  • Communicated with patients regarding co-pays, billing concerns, and payment plans.
  • Maintained accurate billing logs and supported financial audits.
  • Ensured HIPAA compliance during all billing and documentation processes.

Pharmacy Technician

Walgreens Pharmacy
Miramar, FL
01.2021 - 06.2023
  • Supported pharmacists in prescription filling, verification, and labeling.
  • Processed insurance claims and resolved rejections or coverage issues.
  • Coordinated prescription pickup and patient counseling.
  • Delivered exceptional service in high-volume, fast-paced environments.

Patient Access Representative

Westside Medical Center
Plantation, FL
01.2015 - 02.2020
  • Registered and checked in patients, confirming insurance and demographic details.
  • Scheduled appointments and facilitated coordination between departments.
  • Addressed billing questions, co-pay collections, and authorizations.
  • Maintained secure and accurate electronic health records.
  • Provided front desk support and routed inquiries appropriately.

Medical Assistant

Sunlife Pediatric
Plantation, FL
04.2017 - 05.2019
  • Entered patient data into EHR systems and supported front office workflow.
  • Helped prepare exam rooms and managed supply inventory.
  • Delivered caring, efficient service to pediatric patients and their families.

Medical Assistant

South Center for Cosmetic Surgery
Fort Lauderdale, FL
03.2014 - 04.2017
  • Took patient vitals and assisted during exams and procedures.
  • Maintained clean and sterilized clinical environments.
  • Handled administrative duties including insurance and appointment management.

Education

Pharmacy Technician Certification -

McFatter Technical College
Davie, FL

Medical Assistant Certification -

ATI Career Training Center
Pompano Beach, FL

Skills

  • Pharmacy Workflow Optimization
  • Medical Billing & Insurance Claims
  • Inventory Management & Cycle Counting
  • EMR / EHR System Navigation
  • HIPAA & DEA Compliance
  • Pharmacy Software (eg, PioneerRx, McKesson, Rx30)
  • OTC Counseling & Patient Support
  • Medication Safety & Regulatory Compliance
  • Payment Posting & Claims Resolution
  • Customer Service & Communication Excellence

Additional Healthcare Experience

  • Medical Assistant, South Center for Cosmetic Surgery, Fort Lauderdale, FL, 04/01/17, 02/01/19, Took patient vitals and assisted during exams and procedures., Maintained clean and sterilized clinical environments., Handled administrative duties including insurance and appointment management.
  • Medical Assistant, Sunlife Pediatric, Plantation, FL, 03/01/14, 04/01/17, Entered patient data into EHR systems and supported front office workflow., Helped prepare exam rooms and managed supply inventory., Delivered caring, efficient service to pediatric patients and their families.

Timeline

Pharmacy Technician

Jaxx Pharmacy
11.2024 - Current

Billing Specialist

Guardian Pharmacy
06.2023 - 11.2024

Pharmacy Technician

Walgreens Pharmacy
01.2021 - 06.2023

Medical Assistant

Sunlife Pediatric
04.2017 - 05.2019

Patient Access Representative

Westside Medical Center
01.2015 - 02.2020

Medical Assistant

South Center for Cosmetic Surgery
03.2014 - 04.2017

Pharmacy Technician Certification -

McFatter Technical College

Medical Assistant Certification -

ATI Career Training Center