Kim Hoang
Beaverton
Summary
Detail-oriented Pharmacy Technician with expertise in prescription processing and patient education. Improved billing accuracy and streamlined claims management to enhance patient care and operational efficiency. Background in technology, encompassing software development, system administration, and technical support, coupled with project management and collaboration skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
Portland
02.2026 - Current
- Accurately and efficiently filled prescriptions to meet diverse customer needs.
- Assisted pharmacists in patient consultations and medication counseling to enhance patient understanding.
- Educated customers on proper medication usage and potential side effects to promote safe health practices.
- Managed inventory levels to maintain medication availability and meet regulatory compliance.
- Operated pharmacy software to streamline prescription processing and record management.
- Maintained a clean, organized work environment to uphold safety standards.
- Collaborated with healthcare professionals to enhance patient care services.
Billing Representative II
R1 RCM
Beaverton
07.2024 - 05.2026
- Reviewed patient accounts for claims accuracy and compliance with payer guidelines, ensuring timely processing.
- Corrected and resubmitted claims to resolve identified denials.
- Responded to external inquiries, assisting patients with billing questions and resolving account issues effectively.
Account Receivable Specialist
Providence Health & Services
Portland
05.2019 - 07.2024
- Managed timely and accurate billing and collections for insurance carriers and agencies, ensuring proper payment for Home Infusion/Specialty services provided by Providence Community Services.
- Utilized Epic to review and resolve billing edits, charge information, and insurance benefits from multiple servers, enhancing cash flow by addressing account balances and eliminating barriers.
- Ensured proper use of adjustment codes and activity codes to streamline workflow.
- Identified opportunities to improve business outcomes and alerted units to trends, anomalies, or health plan rules needing attention.
Sales Support Representative/ Store Operations
AT&T Mobility
Portland
01.2006 - 12.2018
- Maintained comprehensive knowledge of operational policies, procedures, advertising, promotions, equipment, and retail systems; assisted in cross-selling wireless features and accessories to enhance customer experience.
- Facilitated warm hand-offs to sales staff, ensuring seamless service activation and account enhancements for improved customer satisfaction.
- Provide quality service and support in a variety of areas including, but not limited to: billing, equipment, roaming, features, voicemail, wireless coverage and system troubleshooting.
- Inventory management - including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies.
- Performed operational tasks to uphold audit-ready status in the store, ensuring compliance with company standards.
- Assist with store merchandising.
- Initially hired as a Collections Representative and advanced multiple times for demonstrating a strong work ethic and leadership skills.
- Completed preparation of bank deposits by organizing funds and verifying amounts to ensure accuracy.
- Conducted balancing of cash drawer at the end of shifts to ensure accurate financial reporting.
- Process and prepare paperwork for recordkeeping and report generation.
Finance Representative II
AT&T Mobility
Portland
01.2004 - 12.2006
- Researched and processed NSF checks to re-bill subscribers and assess penalties per market policy; handled credit card retrievals, chargebacks, and payments.
- Validate, investigate, research and resolve complex, advanced and in-depth customer inquiries and concerns through all billing systems, email, written correspondence and inbound fax.
- Followed up with internal and external customers on previously submitted information or requests to ensure resolution.
- Increased proficiency in information systems and applications to enhance service quality for customer requests.
Manual Processing Representative
AT&T Mobility
Portland
01.2003 - 12.2004
- Processed customer requests for mobile services efficiently.
- Reviewed accounts to process manual status changes accurately.
- Assigned accounts to appropriate states for efficient resolution.
- Maintained accurate records using company-specific software systems.
- Collaborated with team members to enhance service delivery standards.
Receivable Management Representative I
AT&T Mobility
Portland
01.1999 - 12.2003
- Managed high-volume workload in deadline-driven environment, resolving 500 inquiries weekly while consistently meeting performance benchmarks for speed, accuracy, and volume.
- Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
- Interacted with multiple systems and web-based tools to service Cingular Wireless collection accounts, updating account information and documenting customer contacts accurately.
Medical Claim Processor
ODS Health Plans
Portland
10.2000 - 11.2001
- Reviewed medical claims to determine payment amounts and requested additional documents for clarification when necessary.
- Conducted research on medical appropriateness, coordination of benefits issues, fraud and abuse, and third party liability to support claims accuracy.
- Entered medical claim information into system to ensure accurate processing.
Education
Business Administration -
Portland Community College
Portland, ORHigh school or equivalent -
Franklin High School
Portland, ORSkills
- Prescription processing
- Medication dosage calculations
- Pharmacy inventory management
- Inventory control
- Controlled substances handling
- Claims management
- Verification processes
- Billing practices
- Patient medication records
- Pharmacy workflow optimization
- Microsoft Office proficiency
- Office administration
- Organizational efficiency
- Terminology expertise
- Customer service
Certification
- pharmacy technician license
Languages
Vietnamese
Professional
Timeline
Pharmacy Technician
Walgreens
02.2026 - Current
Billing Representative II
R1 RCM
07.2024 - 05.2026
Account Receivable Specialist
Providence Health & Services
05.2019 - 07.2024
Sales Support Representative/ Store Operations
AT&T Mobility
01.2006 - 12.2018
Finance Representative II
AT&T Mobility
01.2004 - 12.2006
Manual Processing Representative
AT&T Mobility
01.2003 - 12.2004
Medical Claim Processor
ODS Health Plans
10.2000 - 11.2001
Receivable Management Representative I
AT&T Mobility
01.1999 - 12.2003
Business Administration -
Portland Community College
High school or equivalent -
Franklin High School