Ebony Christian
Gladstone,VA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Quike Foods
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
MOA Referrals Department
Community Access Network
03.2023 - 03.2024
- Streamlined referral processes for better patient care and reduced wait times.
- Improved patient satisfaction by providing timely and efficient referral services.
- Expedited insurance authorizations, ensuring prompt access to necessary medical services for patients.
- Displayed functional familiarity with Medicare, Medicaid and private insurance coverage protocols.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Correctional Officer
Dillwyn Correctional Center
05.2022 - 03.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Patient Access Specialist
Johnson Health Center
10.2021 - 06.2022
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and validated patient demographics and insurance information.
Education
High School Diploma -
Appomattox County High School
Appomattox, VA06.2006
Skills
- Money Handling
- Team motivation
- Product and service knowledge
- Staff Management
- Front Desk Operations
- Appointment Scheduling
- Patient Scheduling
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Insurance Verification
- HIPAA Guidelines
Timeline
Assistant Manager
Quike Foods
01.2024 - Current
MOA Referrals Department
Community Access Network
03.2023 - 03.2024
Correctional Officer
Dillwyn Correctional Center
05.2022 - 03.2023
Patient Access Specialist
Johnson Health Center
10.2021 - 06.2022
High School Diploma -
Appomattox County High School
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