Ebony Davis
Maricopa,AZ
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success. Self-assured professional with the desire to be challenged on the job. Pursuing a position as an an Online Chat Specialist where dynamic communication skills can be utilized. Motivated customer service professional with proven record of building dynamic relationships and retaining clients. Highly effective in coaching peers while demonstrating exemplary communication skills.
Overview
9
9
years of professional experience
Work History
Customer Service Chat Representative
Home Depot
02.2020 - Current
- Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
- Maintained up-to-date knowledge of company products, services, and policies to provide accurate information to customers.
- Participated in regular training sessions to stay current on industry best practices for effective communication techniques.
- Streamlined processes for handling common inquiries, reducing overall response time and improving efficiency.
- Utilized strong problem-solving skills to troubleshoot technical issues and provide solutions that met customer needs.
Collections Agent
CVScaremark
05.2016 - 12.2017
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
CSR
United Health Care: CSR
04.2015 - 05.2016
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Independence High School Roseville Ca
Roseville, CA06.2002
Skills
- Strong Work Ethic
- Patience and Tolerance
- Complaint Handling
- Language Fluency
Timeline
Customer Service Chat Representative
Home Depot
02.2020 - Current
Collections Agent
CVScaremark
05.2016 - 12.2017
CSR
United Health Care: CSR
04.2015 - 05.2016
High School Diploma -
Independence High School Roseville Ca