Ebony Desilva
Atlanta
Summary
Proven in dynamic environments, I excelled at Intuit by leveraging critical thinking and customer service skills to enhance loyalty and resolve disputes, achieving notable customer satisfaction. My ability to multitask at Hudson Grille and enhance store appeal at Forever 21 underscores my adaptability and active listening prowess.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Intuit
06.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Restaurant Hostess
Hudson Grille
02.2018 - 05.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Sales Associate
Forever 21
01.2015 - 03.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Medical Science -
Ultimate Medical Academy
Clearwater, FL09-2025
No Degree -
Georgia State University
Atlanta, GAHigh School Diploma -
Joseph E Wheeler
Marietta, GA05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
BLS Provider
Timeline
Customer Service Representative
Intuit
06.2022 - 09.2024
Restaurant Hostess
Hudson Grille
02.2018 - 05.2022
Sales Associate
Forever 21
01.2015 - 03.2018
Bachelor of Medical Science -
Ultimate Medical Academy
No Degree -
Georgia State University
High School Diploma -
Joseph E Wheeler
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