Ebony Dumas

Completed patient check-in and check-out processes to ensure efficient workflow.

Performed blood pressure assessments to monitor patient health status.

Conducted blood work to assist in diagnostic evaluations.

Executed EKG procedures for cardiac monitoring and analysis.

Documented patient interactions and charting to maintain accurate medical records.

• Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
• Obtained client medical history, medication information, symptoms, and allergies.
• Improved patient outcomes by accurately recording vital signs and communicating findings to the medical team.
• Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.

• Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
• Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
• Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
• Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Completed patient check-in and check-out processes to ensure efficient workflow.

Performed blood pressure assessments to monitor patient health status.

Conducted blood work to assist in diagnostic evaluations.

Executed EKG procedures for cardiac monitoring and analysis.

Documented patient interactions and charting to maintain accurate medical records.