Ebony Escobar

Oversaw operations for style, beauty, home, baby, and technology divisions at high-volume retail location, ensuring seamless service delivery and customer satisfaction.

Developed and coached four salaried team leaders and 70 team members to enhance leadership capabilities.

Drove accountability through performance management, development planning, and coaching strategies, improving team effectiveness and alignment with business goals.

• Analyzed operational and workforce metrics to boost productivity and improve business performance.
• Collaborated with human resources on staffing, talent planning, employee engagement, and succession initiatives.
• Led organizational change initiatives while ensuring high levels of team engagement and operational excellence.
• Created development plans to prepare future leaders for promotion opportunities within organization.
• Facilitated weekly leadership meetings to enhance execution, accountability, and continuous improvement initiatives among team leaders.

Directed human resources operations for large retail location supporting over 250 employees.

Led full-cycle recruiting, including interviewing, hiring, onboarding, and orientation.

Acted as primary HR partner for store leadership on employee relations and performance management.

Executed workforce planning and staffing strategies to meet business needs and support operational goals.

Facilitated leadership training programs and compliance initiatives, enhancing team capabilities and readiness.

• Conducted coaching conversations and documented corrective actions to enhance performance.
• Supported conflict resolution, ensuring confidentiality and professionalism throughout processes.
• Utilized HR reporting and workforce analytics to improve hiring retention and optimize staffing effectiveness.

• Managed front-end operations while ensuring exceptional customer and employee experiences.
• Led scheduling, payroll management, staffing, and operational planning.
• Developed team members into leadership roles through coaching and mentoring.
• Managed performance conversations and recognition initiatives.
• Served as Key Carrier responsible for total store operations and emergency response.