Ebony Gaunt
Piedmont,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Sales Consultant
Rooms To Go
Greenville, SC
02.2021 - 04.2023
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Store Manager
QuikTrip
Greenville, SC
01.2018 - 02.2021
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Team Lead Trainer
BMW Manufacturing
Greer, SC
10.2017 - 01.2020
- Trained and mentored junior team members, leveraging previous experiences to deliver optimal project approach.
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Provided written evaluations of employee performance to management.
- Planned and delegated group and individual work assignments to trainees.
- Kept training materials updated with regulatory, procedural or policy changes.
Education
High School Diploma -
05.2011
Some College (No Degree) - Medical Assisting
Skills
- Project Management
- Strategic Planning
- Sales Strategies
- Sales and Marketing
- Community Networking
- Customer Service
- Multitasking and Organization
- Team-Oriented
- Friendly and Positive
- Leadership Development
Timeline
Sales Consultant - Rooms To Go
02.2021 - 04.2023
Store Manager - QuikTrip
01.2018 - 02.2021
Team Lead Trainer - BMW Manufacturing
10.2017 - 01.2020
Dorman High School - High School Diploma,
Virginia College - Some College (No Degree), Medical Assisting
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