EBONY HOLLAND
Lawrenceville,GA
Summary
Motivated and self-driven administrative professional with extensive experience in membership coordination, healthcare administration, and client relationship management. Known for exceptional organizational skills, attention to detail, and the ability to manage multiple priorities effectively. A quick learner who thrives in fast-paced environments and excels at improving client satisfaction while building lasting business relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Membership Coordinator
IHG Owners Association
11.2022 - Current
- Manage inbound and outbound membership renewal calls with professionalism and efficiency.
- Maintain and cultivate relationships with existing members while identifying opportunities for business development.
- Execute membership growth initiatives and track annual performance goals.
- Build and manage relationships with IHGOA leadership, Board of Directors, and IHGOA volunteers.
- Represent the organization at IHG and owner-focused events.
- Validate and update member database profiles, ensuring data accuracy and compliance with privacy regulations.
- Handle invoicing and collection of membership dues, ensuring PCI compliance.
- Provide customer service and resolution support for membership benefits, billing, and login issues.
- Respond promptly and professionally to member inquiries via phone and email.
Executive Administrative Assistant / Intake Specialist
Atlanta Family Hospice
05.2018 - 11.2021
- Managed intake for hospice and palliative care services, including insurance authorizations and patient onboarding.
- Coordinated physician orders for medical equipment, lab work, and therapy services.
- Administered pre-employment drug testing and managed personnel documentation.
- Organized and maintained company files, employee records, and compliance audits.
- Scheduled and facilitated meetings, including bi-weekly virtual sessions.
- Ensured accuracy of CNA and RN audit records.
- Oversaw quality assurance, performance improvement, and incident reporting.
- Handled procurement of office and breakroom supplies.
- Conducted exit interviews and managed volunteer documentation.
- Assisted with COVID-19 compliance and safety logs.
Education
Phlebotomy Certification -
Atlanta Career Institute
Atlanta, GA05-2020
Bachelor - Surgical Processing/ Surgical Technician
Emory University
Atlanta, GA01-2027
GED - undefined
Gwinnett Technical College
Lawrenceville, GA01.2015
Skills
- Salesforce, Nimble CRM, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher), Medical Software (FloMedi, GeneStreet, Priority Tox, WellSky Consolo), Data Entry, Client Relations, Invoicing & Collections, Quality Assurance, Compliance
Certification
Salesforce- Certified Sales Representative
Languages
English — Native | Spanish — Intermediate
Personal Statement
Driven by excellence and integrity, I am passionate about delivering quality administrative support that enhances productivity and builds trust. My experience across healthcare and corporate membership environments has strengthened my ability to adapt, lead, and succeed in dynamic professional settings.
Timeline
Membership Coordinator
IHG Owners Association
11.2022 - Current
Executive Administrative Assistant / Intake Specialist
Atlanta Family Hospice
05.2018 - 11.2021
GED - undefined
Gwinnett Technical College
Phlebotomy Certification -
Atlanta Career Institute
Bachelor - Surgical Processing/ Surgical Technician
Emory University