EBONY IRBY
TEMPLE,TX
Summary
In conclusion. With me you'll find a Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Contact Representative
Veterans Administration
Denver, CO
01.2021 - Current
- Updated databases with new and modified customer data.
- Examined, developed, and evaluated relevant documentation related to the applications submitted for determination under CHAMPVA programs.
- Provided technical expertise in interpreting and applying administrative and clinical eligibility and enrollment laws, regulations and procedures related to health care eligibility.
- Interprete returned Veteran disability ratings for program sponsorship and or family member eligibility and created a sponsor file containing pertinent information on the sponsor, the family member, and established a correct level of eligibility.
- Examined applications for possible errors and acts according to current operational policies, as well as exercised judgment in resolution where policies may have been vague, or interpretations were required.
- Receivesd and initiatesd correspondence and emails with beneficiaries, Veterans Services Offices, VA Regional Offices, CMS/Medicare, the VA Health Eligibility Center, the Financial Services Center, physicians, nurses, and other interested parties, regarding development of determinations on VA benefits for eligibility.
- Verified customer information and updated records accordingly.
Education
High School Diploma -
Bowie High School
Bowie, MD05-1994
Skills
- Goal-Oriented
- Complaint Resolution
- Data Entry
- Account Updating
- Documentation and Reporting
- Proficient in VISTA
- System Documentation
- Resolving Issues
Timeline
Contact Representative
Veterans Administration
01.2021 - Current
High School Diploma -
Bowie High School
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