Ebony Jones

• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Created value by establishing a strong rapport and returning customer base, which resulted in a promotion by several members as their preferred personal shopper
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

• Manage large amounts of customer inquiries in a timely manner and resolve customers' issues in regard of the company services, procedures and products
• Provided data analysis and collaborated with team leads to drive customer satisfaction rates and address company's strengths and weaknesses.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Developed and updated databases to handle customer data.

• Researched and analyzed industry trends to align content to drive engage the marketed consumer
• Created customized marketing materials to broaden organization awareness.
• Created and record survey results for data collection
• Collaborated with team members on topic ideation to determine consumer personas and goals.

Major: Integrative Studies with a concentration in Entrepreneurship, Communications, and Merchandising

Minor: Business Marketing